Zacher Law Firm Case Study
Since 1996, Zachar Law Firm, located in Phoenix, has been achieving favorable settlements and substantial verdicts for clients in personal injury and wrongful death cases. The firm has expanded from just a few employees in its early days to nearly 40 team members, including seven attorneys, yet it continues to "operate like a small family business," according to founder and lead attorney Chris Zachar. He emphasized the importance of reliable IT for their operations, stating, “All of our client data is securely stored online. If that system fails, our operations essentially come to a standstill until it’s restored.” With their long-term IT vendor retiring and closing her business, it was necessary for Zachar to seek a new IT partner. He remarked that, from his perspective, MyTek effectively managed the transition process, despite some expected challenges. Zachar praised MyTek for their quick responsiveness and competence. Evans added, “I believe the transition went smoothly since I didn’t receive any complaints from Zachar. For me, that was the most crucial aspect.” Zachar pointed out that accessibility and responsiveness were key qualities of their previous vendor, and noted that MyTek has demonstrated similar strengths. “Being highly responsive is essential for me,” he concluded.