Yusen Logistics Portal
Yusen Logistics utilizes a standard software solution that serves as the core of their transport management services. However, to meet customer needs and align with their strategic vision for digital services, they recognized the need to provide a higher degree of personalization and customization to enhance the customer experience, all while avoiding high development costs or starting from scratch. Unfortunately, the existing software lacked the necessary flexibility and customization capabilities. Yusen Logistics sought to develop an interface that would give key stakeholders involved in the logistics process better visibility at any moment. Additionally, they aimed to enhance efficiency within the ordering logistics system. Merisis faced the challenge of designing and building a dashboard that was highly flexible while still retaining essential data from the existing off-the-shelf software. It was crucial that their solution did not create extra work for Yusen Logistics or their clients. The Road Portal project allows Yusen Logistics to provide their clients with a level of visibility that was not available with the previous industry solution. Moreover, the new real-time features establish the Road Portal as a reliable source of information for logistics companies, manufacturers, warehouses, and customers alike. The portal offers the functionality, accessibility, and personalized experience that were not previously possible.