**BACKGROUND** Introduce your business and what you do there. I serve as the operations manager of a business hotel situated in the Philippines. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Mediacamp Digital Marketing Agency? As a newly established hotel, we required assistance in attracting the attention of our surrounding audience. We approached Mediacamp Digital Marketing Agency to help set up our social media profiles and develop our brand and visual identity. **SOLUTION** What was the scope of their involvement? In the initial phase, Mediacamp Digital Marketing Agency assisted us in developing our hotel's brand. The team took photographs of the hotel and inquired about our services, goals, and desired identity. We shared our vision and how we wanted to be perceived during our meetings. Mediacamp Digital Marketing Agency created posts for our Instagram and Facebook pages and sent them to us for approval before beginning to post. Since then, they have been posting approximately 2–3 times a week and managing comment responses. They have also produced additional materials for various exhibitions, including an international travel fair scheduled for June 2024. Mediacamp Digital Marketing Agency focuses on creating organic content since we currently lack a marketing budget, but we intend to partner with them for paid advertising campaigns once our social media presence is more established. **What is the team composition?** I collaborate with five team members and mostly interact with the owner and Danielle (Digital Marketing Specialist). We also have a copywriter and occasionally a photographer who assists us with photography needs. **How did you come to work with Mediacamp Digital Marketing Agency?** Prior to engaging with Mediacamp Digital Marketing Agency, I managed our company's social media. However, as a student, I can't dedicate full time to social media. While refining our social media platforms, I found a direct message from Mediacamp Digital Marketing Agency on Instagram, offering their services and showcasing their portfolio. They had collaborated with other businesses in our field, and we arranged a meeting shortly after. Their portfolio impressed me, and I knew one of their team members personally. **How much have you invested with them?** We invest approximately 25,000 PHP (around 400 USD) each month. **What is the status of this engagement?** We began partnering with Mediacamp Digital Marketing Agency in February 2024, and our collaboration is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? During our first month, we received numerous inquiries, even before our grand opening. The subsequent month saw an increase in inquiries and confirmed reservations. Since March 2024, our occupancy rates have risen, aided by online travel agencies. Since Mediacamp Digital Marketing Agency took over our social media management, we’ve experienced higher engagement, leading to more bookings. Their team regularly presents ideas to enhance our visibility and boost reservations. Mediacamp Digital Marketing Agency has significantly increased our presence in both our city and neighboring provinces. **How did Mediacamp Digital Marketing Agency perform from a project management standpoint?** Mediacamp Digital Marketing Agency adheres to timelines. I’ve requested updates on the collateral materials they’ve produced, and they have consistently delivered on schedule. We utilize a Viber group chat for work updates. **What did you find most impressive about them?** As the first marketing team I've collaborated with, I can't make direct comparisons. I appreciate how they engage with our customers to schedule meetings, highlighting the potential for our hotel to host events. Their initiative has reinforced our brand, and I admire their creativity. Additionally, they provide valuable data insights that help us understand our audience better. **Are there any areas they could improve?** I have no negative feedback about the team. **Do you have any advice for future clients of theirs?** I recommend communicating with Mediacamp Digital Marketing Agency via Viber, as the team is very responsive and quick to answer messages. They provide regular updates, and being proactive in communication will help you stay informed about their work.