MattsenKumar LLC

MattsenKumar is a rapidly expanding business process outsourcing and customer experience management firm with operations in the US and India. Established by industry experts Mike Mattsen and Aarati Kumar, the company is based in Oregon, USA, and has delivery centers in Gurugram and Jaipur, India. Launched in 2010, MattsenKumar has roots in an exclusive partnership with HyperQuality (now Avaya) that provided third-party quality monitoring since 2002; this legacy has ingrained a commitment to quality in the company’s culture. With over 2,000 employees across three locations, MattsenKumar offers top-notch outsourcing services to leading global companies. We assist clients from various sectors in providing outstanding customer experiences through our outsourcing solutions, which include contact center services, back-office support, e-commerce outsourcing, and technology suites for interaction and speech analytics. Our commitment to delivering high-quality service is complemented by an emphasis on data security; we have been PCI certified for many years and prioritize our clients' ROI from the outset. Our experienced leadership team, along with a well-trained workforce, ensures that every partnership with us benefits our clients. For more detailed information about MattsenKumar and our services, please visit www.mattsenkumar.com.