Market Force Information
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Overview
$75,000+
Min Project Size
250 - 999
Employees
2005
Year Founded
ABOUT MARKET FORCE INFORMATION
Experts in experience management
Our solutions for multiple locations offer a strong framework to assess and enhance employee experience, customer experience, digital interactions, operational performance, and financial key performance indicators. We provide tailored solutions for various sectors including restaurants, large retail chains, specialty stores, grocery, gas stations, hospitality, travel, telecommunications, technology, energy, education, health and wellness, film studios and theaters, fitness, financial services, gaming, consumer packaged goods, alcohol and tobacco, pharmaceuticals, government agencies, and more. All our services integrate smoothly into the KnowledgeForce Platform, an innovative global reporting tool that is modular, extensible, customizable, and designed for scalability. The KnowledgeForce Platform leverages cutting-edge big data technologies to amalgamate performance metrics from diverse sources, facilitating predictive analytics.
Languages Spoken
English
HIGHLIGHTS
$75,000+
Min Project Size
250 - 999
Employees
2005
Year Founded
Services
Focus
Industries
Clients
Services Provided
40% Go-to-Market Strategy
50% Operational Process Consulting
10% Business Model Design & Validation
About the Team
OUR STORY
Market Force is a global leader in providing comprehensive solutions that help businesses enhance performance, customer experience, and financial outcomes. Every month, it conducts over 100,000 mystery shops, processes millions of customer experience surveys, manages upwards of 100,000 contact center calls, and supports over one million users on its KnowledgeForce® Platform. Serving diverse sectors such as restaurants, retail, hospitality, telecom, healthcare, and government, Market Force leverages its multi-location solutions to drive measurable improvements. The company's leadership team boasts seasoned professionals including COO Sherri Weed, with 25 years of operational expertise; EVP Phil Doriot in data analytics; CTO Jeff DePiazza, a technology innovator; and senior directors skilled in client strategy and operations. Together, they ensure Market Force delivers impactful insights across industries worldwide.
Projects & Clients
Project Size & Rate
Minimum Project Size
$75,000+