Marc Gagnon

Lorikeet is a specialized AI Customer Concierge dedicated to assisting complex fintech and healthtech companies by efficiently resolving customer issues across multiple communication channels including phone, SMS, chat, email, and WhatsApp. Designed to align with stringent compliance standards, it seamlessly integrates with internal systems like Zendesk and Stripe to execute precise workflows, ranging from simple rescheduling tasks to multi-step refund processes. Unlike traditional FAQ bots that often deflect complex queries, Lorikeet proactively addresses high-stakes problems with accuracy and knows when to escalate issues to human teams. Trusted by ambitious companies, Lorikeet ensures smooth, end-to-end customer support that satisfies both customers and compliance teams, making complexity its comfort zone.