MAP Communications
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Overview
10 - 49
Employees
1991
Year Founded
ABOUT MAP COMMUNICATIONS
Call Center for Excellence.
Since 1991, MAP Communications has been delivering professional live telephone answering services around the clock, every day of the year. Recognizing that every business is unique, our remote virtual receptionists undergo extensive training to manage even the most challenging situations. MAP's agents focus on various sectors, including medical, legal, finance, education, and contractor services, among others. Basic information, a free trial, and pricing are not available.
LANGUAGES SPOKEN
English
HIGHLIGHTS
10 - 49
Employees
1991
Year Founded
Services
Focus
Industries
Clients
Services Provided
100% Customer Support Outsourcing
About the Team
OUR STORY
Since 1990, Map Communications—a fully employee-owned company based in Chesapeake, Virginia—has been delivering tailored phone answering and virtual receptionist services with a commitment to excellence. Our 24/7 answering service embodies your brand’s voice, prioritizing personalized customer interactions over generic scripts. Central to our approach is ECHO, a proprietary, cloud-based call-handling platform designed to enhance human connection by providing agents with real-time information to seamlessly manage appointments and client data. We pride ourselves on robust security measures, holding leading certifications such as PCI, HITRUST, and SOC, ensuring the protection of sensitive financial and health information. Through dedication and innovation, we support thousands of businesses nationwide, consistently elevating service standards and safeguarding client trust.
