LTVplus

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Overview

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

250 - 999

Employees

2017

Year Founded

ABOUT LTVPLUS

Maximise your CS ROI: from a Cost to Profit centre

LTVplus is an international outsourcing firm that enhances businesses with outstanding customer service, aiming to eliminate poor customer experiences and boost brand loyalty. Our committed teams, which include live chat agents, customer service representatives, experts in shopping cart abandonment, and specialists in payment recovery, are thoroughly trained and supervised to provide exceptional support for your business, all without any concealed fees, commissions, or revenue sharing.

Languages Spoken

English

HIGHLIGHTS

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

250 - 999

Employees

2017

Year Founded

Services

Focus

Industries

Clients

Services Provided

75% Customer Support Outsourcing

15% Customer Success Program Design

10% Churn Analysis & Retention Strategy

About the Team

OUR STORY

Our Narrative LTVplus offers comprehensive technical support teams tailored for MSPs and tech companies. We provide dedicated NOC engineers, Tier 2 experts, and security analysts under our management. As an ISO 27001 and SOC 2 certified company with a Clutch rating of 4.8/5, our teams are operational within 30 days, branded as yours, and integrated with your PSA and RMM systems. We focus on delivering results rather than resumes. Additionally, we provide non-technical customer service positions for eCommerce businesses, as well as services for AI implementation and adoption.

Portfolio

A Dedicated Chat Support Team for RoC Skincare

RoC Skincare

How RoC Skincare Achieved an Impressive CSAT Score of 4.68 out of 5 with a Committed Chat Support Team For over 65 years, RoC has been at the forefront of innovation and cutting-edge technology in the skincare sector. Their notable achievements include pioneering hypoallergenic skincare products, introducing the first broad-spectrum UV protection in sunscreens, and launching the first over-the-counter Retinol option. To enhance their customer service, RoC sought a dedicated team of experienced and highly qualified agents capable of handling inquiries efficiently while fostering strong relationships with their customers. The ideal customer service representatives were expected to be tech-savvy, knowledgeable about cosmetics and skincare, empathetic, and quick learners. Initially, LTVplus assigned two agents to manage email and phone support, but RoC Skincare eventually expanded their team to five agents, including one focused on chat support. For the complete case study, please follow this link: https://www.ltvplus.com/case-studies/roc-skincare/

Customer Service Outsourcing for Bully Max

Bully Max

LTVplus customer service agents helped Bully Max achieve a 120% increase in customer support revenue. To enhance sales and the overall customer experience, Bully Max required dedicated customer service representatives. LTVplus created a customized solution by providing a team of four agents who managed inbound live chat, support tickets, social media inquiries, and phone calls. The LTVplus team offered 24/7 customer service, significantly enhancing the customer experience. Over the course of a year, Bully Max experienced a rise in sales and revenue alongside improved customer satisfaction. The results included 10,075 sales generating a total revenue of $1,007 million, with 110,500 support tickets received via email, chat, and social media, as well as 12,544 tickets from phone calls. The average initial response time was 7 minutes and 19 seconds. For the complete case study, visit: https://www.ltvplus.com/case-studies/bully-max/

Live Chat Agents for DIVBrands

DIV Brands

How DIVBrands Achieved Over $600,000 in Revenue with Live Chat Support from LTVplus DIVBrands is a global eCommerce company that specializes in data-driven launches of distinctive D2C apparel brands aimed at diverse audiences worldwide. As they continued to "glocalize" their content for various national and regional markets, DIVBrands required a skilled customer service team to handle pre-sales inquiries and assist customers throughout their purchasing journey. Starting with just two LTVplus agents, the team expanded to eleven live chat agents. Additionally, the scope of support evolved from solely focusing on pre-sales to also addressing order status inquiries, returns, and cancellations. Results: - Sales conversion rate: 7.7% - Total sales generated: 16,811 - Total revenue: €604,444.73 - Customer Satisfaction (CSAT): 88.62% - Total customer contacts received: 218,228 - Average First Response Time: 1 minute 18 seconds To read the complete case study, visit the following link: https://www.ltvplus.com/case-studies/div-brands/

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