Intradiem
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Overview
50 - 249
Employees
1995
Year Founded
ABOUT INTRADIEM
Workforce Automation. Guaranteed Results.
Intradiem's automation for contact centers works in conjunction with ACD, WFM, and various other systems by processing their data outputs to identify “untapped” capacity. This capacity can be redirected for immediate application, facilitating real-time activities like providing live updates, automating schedule changes, and ensuring that agents deliver the best customer experience possible.
Languages Spoken
English
HIGHLIGHTS
50 - 249
Employees
1995
Year Founded
Services
Focus
Industries
Clients
Services Provided
30% Workflow Automation (Zapier / Make / n8n)
70% Robotic Process Automation (RPA)
About the Team
OUR STORY
Intradiem is dedicated to empowering customer service teams, recognizing them as the core of any company's brand. Pioneering Dynamic Workforce Orchestration (DWO), they offer real-time automation solutions that enable structured workforces to achieve peak operational performance. Their technology is designed to support people, resulting in more engaged teams, satisfied customers, and profitable organizations. Through expert Customer Success Management, they provide a proven framework, deep industry insights, and best practices to maximize automation returns. Intradiem values strong partnerships, celebrating improvements in cost savings and agent engagement. Their leadership team is passionate about driving positive change in customer service. Committed to employee engagement, they foster a family-like work environment with competitive benefits. Their Professional Services team ensures tailored implementations, rigorous testing, and
Locations
Headquarters
Mailing address: 2500 Dallas Hwy | Ste 202 | DPT# 37049 | Marietta, GA US, 30064
Marietta, Georgia, United States 30064