Infomatics Corp

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Overview

$1,000+

Min Project Size

$25 - $49/hr

Avg Hourly Rate

50 - 249

Employees

2005

Year Founded

ABOUT INFOMATICS CORP

IT tools and processes that optimize your business

Infomatics is a small business owned by women and minorities, boasting 15 years of experience in delivering staff and solutions to help corporate and government clients achieve their business goals. As an ISO 9001, 27001, and 20000-certified company, Infomatics has perfected its processes for sourcing exceptional talent, offering smooth solutions, and ensuring high-quality services.

Tech Stack

Spring MVCReact.NETAngularNodeJSJavaScriptPHPPythonC#JavaObjective CSQL

Languages Spoken

English

HIGHLIGHTS

$1,000+

Min Project Size

$25 - $49/hr

Avg Hourly Rate

50 - 249

Employees

2005

Year Founded

Services

Focus

Industries

Clients

Services Provided

14% Robotic Process Automation (RPA)

12% BI & Big Data Consulting & SI

8% Cloud Consulting & SI

20% Managed IT Services

13% IT Compliance & Governance

33% Custom Web Application Development

About the Team

OUR STORY

Infomatics is a distinguished Small, Woman, and Minority-Owned enterprise that has dedicated 15 years to supporting corporate and government clients in achieving their business goals. With a refined approach to talent acquisition and solution delivery, the company consistently offers seamless and efficient services. Their commitment to quality and excellence is underscored by certifications including ISO 9001, 27001, and 20000. Infomatics combines experience with a rigorous quality assurance framework to meet client needs effectively while upholding the highest standards in service provision.

Portfolio

Pega Appeals Implementation

Unknown

**Challenge** Our client sought a robust healthcare appeals application built on Pega to efficiently manage provider and member appeals related to crucial operational decisions, including medical necessity and claim processing, in real time. The new application needed stringent security, compliance, and maintenance protocols to ensure effectiveness. Key challenges included: - Seamless integration with multiple existing systems. - Interpreting business rules when conflicting decisions arose from two core applications (Medical Necessity and Claims). - Navigating state-specific compliance rules, processes, and tracking requirements. - Identifying suitable resources for project execution. - Onboarding end users to the new system. **Solution** We conducted a Lean Analysis of current tasks to create the proposed process layout, affecting 22 different functional areas, while identifying integration points early in the project. Leveraging the existing framework, we established a comprehensive change management process. We held focused discussions with the business and operations teams to grasp state-specific compliance requirements. We requested localized testing support related to specific market segments to validate business rules. The application was designed to manage tasks according to user skill levels. We ensured that the 'Appeal correspondence' needs included both template-driven elements (for standardized language) and free-form text for specific reasons and criteria citations. End users were heavily involved in the process for faster, higher-quality testing. **Outcome** Customer service was significantly enhanced, and all compliance and regulatory requirements were met. System efficiency and user productivity improved markedly, as users previously had to navigate through 10 applications to complete their tasks. The business need for generating 250 reports was fulfilled, and end-to-end turnaround time (TAT) was reduced by 50%, from 20 days to 10.5 days.

V-Form | Empowering Workforce with Proper Tools

Infomatics Corp

The software development team at Infomatics stands out as one of our company's greatest strengths, boasting considerable expertise in Java full stack and MERN stack development. We take pride in our ability to deliver high-quality solutions tailored to our clients' business needs. Our Java full stack developers are adept at utilizing technologies such as Java, Spring, Hibernate, and AngularJS, having successfully contributed to various projects, including a workforce management tool designed for recruitment firms. This tool enables recruitment agencies to streamline their operations by offering a unified platform for tracking and managing employees, resources, resumes, timesheets, and reporting. Our proficiency in Java full stack development has empowered us to create a custom solution that is scalable, secure, and user-friendly. Dedicated to providing exceptional software development services, we recognize that each client has distinct needs. Thus, we collaborate closely with them to thoroughly understand their business goals and deliver tailored solutions. Our developers are highly skilled and consistently stay abreast of the latest technologies and development trends. We employ industry-standard methodologies and tools to ensure our software development processes are efficient and effective. Overall, we have a solid track record of delivering successful projects, and we are confident in our ability to extend the same high level of quality to your business. If you are in search of a dependable and talented software development team, look no further than us.

Performance Monitoring and Stability

Unknown

**Challenge**: A health insurance client operates two advanced call center applications that utilize data from back-end systems to deliver timely and valuable information to members and healthcare providers. Our task was to create a solution for monitoring the entire system and offering a comprehensive overview of essential data related to applications, servers, databases, and network health. **Solution**: Infomatics hosted several webinars for the client's stakeholders to help them grasp the application performance management ecosystem. After conducting research, Infomatics concluded that AppDynamics would be an effective tool to enhance the client's monitoring capabilities. AppDynamics automatically identifies both known and unknown business transactions and generates a topology map illustrating traffic flow within an application. By aligning system performance with business transactions, users can pinpoint areas where operations are lagging and delve into specific infrastructure issues without requiring extensive technical knowledge. This functionality allows our client to visualize transactions that were previously obscure and manage their environment more effectively based on precise user behavior. **Outcomes**: With the implementation of AppDynamics, the client has achieved unparalleled visibility into its call center application infrastructure. The newfound perspective on system performance linked to business transactions reduces the need for specialized subject matter experts to interpret data before it can be transformed into actionable insights.

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