Dedicated team for a telecom partner
Brief Overview: We develop and integrate new software systems for one of Malta's leading telecommunications companies, which offers mobile services, landlines, internet, Wi-Fi, and television. Project Details: We have implemented several solutions, including a customer profile system that captures comprehensive customer data from various channels and accounts. This data encompasses demographics, financial transactions, environmental factors (such as profession, education, income, and retail or travel expenditures), behaviors (like digital footprints from website visits, mobile app usage, or social media interactions), and social interactions (including likes, retweets, and comments). This comprehensive view allows users to gain insights into customer behavior and enhances client segmentation and purchasing predictions. The gathered data also facilitates improved support services, tailored sales offers, and marketing communications. Our team developed two web services, ValidateTopup and ActionTopup, for managing prepaid cards. Customers provide a verification code from their prepaid card, which ValidateTopup checks for validation, confirming the cash amount provided and determining whether to proceed with the top-up. All top-up attempts are first authorized through this service before any action is taken. ActionTopup carries out the actual top-up following approval from ValidateTopup. Melita supplies internet broadband to its customers through company-owned modems and routers. Therefore, the teams responsible for managing these devices needed a method to remotely monitor and identify modems and routers requiring maintenance. The system we helped them build gathers data from these devices and delivers various analytics to technicians.