Ignition CX
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Overview
1000 - 9999
Employees
2002
Year Founded
ABOUT IGNITION CX
Building Exceptional Customer Connections.
Ignition CX is a South African company dedicated to Customer Experience Management, employing over 4,500 individuals across excellence centers in Durban, Johannesburg, and Cape Town, along with remote staff in the US. We focus on enhancing customer lifecycle value with our expertise spanning customer experience, product fulfillment, sales, retention, and marketing solutions. Our offerings encompass lead generation, sales conversion, customer care and support, sales retention, and continuous management of customer experience throughout the entire process from acquisition to retention and re-engagement.
Languages Spoken
AfrikaansEnglishXhosaZulu
HIGHLIGHTS
1000 - 9999
Employees
2002
Year Founded
Services
Focus
Industries
Clients
Services Provided
100% Customer Support Outsourcing
About the Team
OUR STORY
Ignition CX thrives on the dedication and expertise of its leadership team. Mark Mitchell, with over 17 years of service, epitomizes client dedication as Chief Client Officer, nurturing vital partnerships and fostering new connections. Tim, based in the UK, spearheads market development, expanding the company's presence and mentoring marketing efforts group-wide. Former rugby player Greg channels his athletic rigor into business growth across local and international arenas. Daryl Firmani drives innovation through data analytics and technology integration, enhancing decision-making capabilities. Joining in 2025, CFO Verona Naidoo leverages her vast financial expertise to align strategy with performance, cultivate high-performing teams, and champion sustainable growth and accountability. Together, they ensure Ignition CX's continued excellence and market leadership.
Locations
Headquarters
Quadrant 4, Centenary Building, 30 Meridian Drive, Umhlanga
Umhlanga, KwaZulu-Natal, South Africa 4319