iCareBilling is praised for its exceptional project management capabilities, consistently meeting deadlines and ensuring effective communication with clients. Their workflow is noted to be efficient and smooth. Clients view iCareBilling as a trustworthy and professional partner, reliably delivering high-quality work that often exceeds expectations. They particularly valued the support provided by iCareBilling during transitions to new patient management systems, appreciating the assistance received during these changes. iCareBilling also offers flexible payment options, including no upfront fees for credentialing services, which clients found convenient and advantageous. Thanks to their efforts, several clients successfully obtained network agreements and credentialing from major insurance providers. ### BACKGROUND Please introduce your business and your role. I own a private medical practice. ### OPPORTUNITY / CHALLENGE What issue were you addressing by hiring iCareBilling? We engaged them to assist with our credentialing process. ### SOLUTION What was the extent of their involvement? iCareBilling guided us in establishing our practice, helped set up our billing system, and made recommendations for electronic medical record (EMR) systems. They implemented and customized Kareo for us, and even developed web-based applications from scratch. Who did you work with? I collaborated directly with the owner of iCareBilling. How did you discover iCareBilling? I found them through a Google search; they were very approachable and helpful during my first contact. What was your financial investment with them? Thus far, we’ve invested about $600, with a monthly cost of approximately $450. What is the status of your collaboration? We have been working together since March 2022. ### RESULTS & FEEDBACK What evidence can you provide to show the impact of this partnership? Although our practice hasn’t launched yet and is currently on a brief hiatus, I am very impressed by how quickly iCareBilling set everything up. I am extremely satisfied with their services. How did they perform in terms of project management? Their team has been very accessible via phone, and their project management is outstanding, as they have not missed any deadlines. What impressed you most about them? Their accessibility and the upfront advice they provided made a significant difference without any costs incurred on our end. Are there any areas where they could improve? No, I have no suggestions for improvement. Would you recommend them to others? Absolutely! I’ve already advised others to hire them. ### BACKGROUND Describe your company and your role. I’m the Owner and Scientific Director of Integrative Diagnostics, a high complexity clinical laboratory located in Frankfort, Illinois. ### OPPORTUNITY / CHALLENGE What services did you hire iCareBilling for? I engaged them for medical billing, credentialing, and enrollment services for various insurance providers including Medicare, BCBS, UHC, Aetna, Cigna, and others, specifically using the Kareo software for billing. ### SOLUTION How did you choose this firm? We opted for iCareBilling due to their responsiveness, quick turnaround times, and professional customer service. They offered flexible pricing without requiring upfront payments for credentialing services, collecting fees only after our credentialing was confirmed. Please summarize the project. iCareBilling handles our credentialing and billing based on payer enrollment and a specific percentage of collections. They are responsible for submitting enrollment applications, following up until we secure network agreements, and entering claims through Kareo. How many of their team members worked with you? I primarily worked with one dedicated representative, although multiple team members assisted with enrollment applications, payment entry, and follow-ups, all of whom were knowledgeable and efficient. ### RESULTS & FEEDBACK What outcomes can you share that reflect the success of this partnership? We have secured network agreements with Medicare, BCBS, and others; our claims submission and billing processes have been successful. How effective was the collaboration between your teams? The workflow was highly effective, particularly during the credentialing phase. The billing process was straightforward, as claims were processed immediately after submitting patient demographic information. What impressed you most about the company? I was particularly impressed with their customer service, as their response times far exceeded those of other billing services I've encountered. Are there areas for improvement? I wouldn’t recommend any changes, but I would like to see them establish a network of healthcare groups to extend their services to a broader clientele. Their versatility sets them apart, and they should aim to share this level of service with more healthcare businesses like ours. ### BACKGROUND Please provide details about your business and your role. I own Midwest Express Clinic. ### OPPORTUNITY / CHALLENGE What was your reason for hiring iCareBilling? We needed assistance with credentialing and billing services. ### SOLUTION What was the scope of their involvement? We tasked iCareBilling with helping us gain credentialing from insurance companies to allow us to serve walk-in patients. They also manage our billing. Which team members did you work with? We interact with one representative from their company. How did you discover them? After a Google search revealed numerous positive reviews, we reached out. They presented their strategy well and demonstrated their suitability for the project. What financial investment did you make? So far, we have invested less than $15,000 in their services. What is the current status of this collaboration? We began working with iCareBilling in August 2022, and our engagement is ongoing. ### RESULTS & FEEDBACK What evidence can you provide of the engagement's impact? We have recently received credentialing from two insurance companies. How well did iCareBilling perform in project management? They meet deadlines and maintain budget; they are readily available for immediate resolutions to concerns. What did you find most impressive? Their quick responses to our needs have been particularly impressive. Are there areas they could enhance? No, we are satisfied with their services. Would you recommend iCareBilling to others? Yes, we highly recommend their services. ### BACKGROUND Please describe your company and your role. I am the Owner of Reboot Health, PLLC, specializing in primary care and medical weight loss. ### OPPORTUNITY / CHALLENGE What specific goals did you hire iCareBilling for? To get credentialed with well-known insurance companies and to secure a knowledgeable medical biller. ### SOLUTION How did you find iCareBilling? I discovered them through an online search. What made you choose iCareBilling over others? They had high ratings and aligned well with our culture; their pricing offered good value. What was the scope of work? Their services involved insurance credentialing and medical billing. ### RESULTS & FEEDBACK What measurable outcomes demonstrate the project's success? They ensured timely credentialing for our practice. How did they perform in project management? They delivered on time and were responsive to our needs. I believe their proactive approach is crucial in managing a new clinic. How did you primarily communicate with iCareBilling? Using email and messaging apps. What impressed you about the company? Their quick response time, reliability, and accountability stood out. Any areas for potential improvement? Just keep up the great work. ### BACKGROUND Please describe your company and role. I am the Owner/CEO of Northeast Wisconsin Behavioral Health, providing comprehensive mental health support services. ### OPPORTUNITY / CHALLENGE What objectives did you hire iCareBilling to achieve? To manage our medical billing for behavioral health. ### SOLUTION How did you choose iCareBilling? I found them through an online search and selected them based on their positive reviews, proximity, pricing, and alignment of values. How many of their team members worked with you, and what was their focus? One employee was assigned to our project, effectively managing our specific needs. ### RESULTS & FEEDBACK What measurable outcomes can you share? iCareBilling rapidly set up our practice with a clearinghouse, allowing us to receive payments from insurers from the start. What did you think of their project management? iCareBilling maintained excellent service delivery, ensuring ongoing communication and customized workflows to suit our requirements. How did you primarily communicate with them? We had in-person meetings for most communications. What impressed you most about the company? Their impressive response rate and effective performance in medical billing. Are there areas for improvement? None at the moment; we are completely satisfied with their ongoing services. ### BACKGROUND Please describe your business and your position. I manage Nextgen Medical Labs. ### OPPORTUNITY / CHALLENGE What services did you hire iCareBilling for? We sought their credentialing and billing services. ### SOLUTION What led you to select this vendor? Their strong online reviews and our positive phone conversation convinced us to proceed. Describe how the project was executed. Their team efficiently secured our credentialing and provided great communication throughout the process. Who from their team did you interact with? I mainly worked with the CEO/Manager, who ensured our satisfaction. ### RESULTS & FEEDBACK What outcomes do you have to show for the engagement? They transformed our status from uncredentialed to securing credentials with most insurance providers in a short time. How effective was the teamwork? The collaboration was very effective. What impressed you about the company? Their prompt service and responses were outstanding. Any suggestions for improvement? No. ### BACKGROUND Please describe your company and your position. I am with Dabney Behavioral Health, which offers mental health support for various demographics and organizations. ### OPPORTUNITY / CHALLENGE Why did you hire iCareBilling? To rectify issues from a previous billing company and to automate our billing processes. ### SOLUTION What factors led to selecting them? The leadership team was interviewed before making the decision. Describe the scope of work provided. They offered comprehensive medical billing services. How many people worked with you from the vendor? iCareBilling assigned ample staff to support our needs. ### RESULTS & FEEDBACK What successes have you experienced from this partnership? I appreciate the support during our transition to a new patient management system and am eager to continue working with them. What was the collaboration workflow like? It was excellent. What impressed you about this company? If you desire a professional medical billing company, iCareBilling is highly recommended. Any areas for improvement noted? None; they have consistently supported our organization. ### BACKGROUND Please describe your business and your position. I’m an independent optometrist and own Rockford Optometry. ### OPPORTUNITY / CHALLENGE Why did you hire iCareBilling? To assist with my Medicare and Medicaid contracts and credentials. They’ve been exceptionally professional and prompt, and I recommend them to colleagues. ### SOLUTION How did you select iCareBilling? Out of several billing companies I contacted, they were the only one that responded quickly. Describe the project and its phases. Gaining contracts and credentials involves extensive paperwork that can take months, but iCareBilling managed to facilitate my Medicare contract within a month. Who from their team did you connect with? I primarily communicated with the owner. ### RESULTS & FEEDBACK What outcomes demonstrate the project's success? I secured a contract with Medicare and am awaiting responses from Medicaid and BCBS. How effective was the workflow? It was very effective, and iCareBilling was easy to reach. What impressed you the most? The speed with which they obtained contracts, as it usually takes several months for Medicare. Any areas for improvement? None; everything went smoothly. ### BACKGROUND Please describe your company and role. I work in a medical specialty clinic as a Registered Nurse. ### OPPORTUNITY / CHALLENGE What services did you hire iCareBilling for? For billing purposes. ### SOLUTION How did you select this firm? I received a referral. Describe the project's scope. They manage billing for both insurance and patients for the services rendered. How many members from their team collaborated with you? One person. ### RESULTS & FEEDBACK What outcomes illustrate the engagement's success? They handle the billing for patients and insurance efficiently. How effective was your cooperation? We have regular meetings and consistent email communication. What did you like most about the company? Their communication ease is a significant advantage. Are there areas for improvement? None at this time. ### BACKGROUND Describe your company and role. I serve insurance companies and law firms as their CEO. ### OPPORTUNITY / CHALLENGE What specific tasks did you hire iCareBilling for? They assisted us with ancillary marketing consulting and related services. ### SOLUTION What factors led to your choice of iCareBilling? The owner's professionalism and proactivity impressed us, and we were satisfied with their services. Describe the nature of the project. It was a customized arrangement tailored to our specific needs. How many team members from iCareBilling worked with you? I collaborated with the owner and was helped by a few other staff members. ### RESULTS & FEEDBACK What outcomes demonstrate the success of this engagement? Their attention to detail and ability to meet deadlines was noteworthy; they always delivered on time. How effective was the collaboration? The owner’s quick communication and involvement were key to our satisfaction. What did you find unique about this company? The owner’s dedication and passion for results stood out. Are there areas for improvement? None at this time.