Hyphen Digital Experience

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Overview

$25,000+

Min Project Size

$25 - $49/hr

Avg Hourly Rate

50 - 249

Employees

2015

Year Founded

ABOUT HYPHEN DIGITAL EXPERIENCE

Connected by Experience - UX Services

Hyphen's goal is to deliver exceptional digital experiences by linking the right experts with top digital transformation projects. We assist businesses in expanding in the digital realm, spanning sectors like banking, IT, and telecommunications. More than just a company, we are a worldwide community of creators focused on digital experiences, collaborating from various locations. User Experience Development Digital Marketing

LANGUAGES SPOKEN

PortugueseEnglishSpanish

HIGHLIGHTS

$25,000+

Min Project Size

$25 - $49/hr

Avg Hourly Rate

50 - 249

Employees

2015

Year Founded

Services

Focus

Industries

Clients

Services Provided

20% Mobile App UI Design

15% Wireframing & Prototyping

20% Web App UI Design

25% Product UX Strategy

20% UX Research & Usability Testing

100% IT Staff Augmentation

About the Team

OUR STORY

Our Narrative, Hyphen, is an international network of digital experience creators, including UX designers, researchers, writers, and developers from diverse backgrounds and locations, collaborating from any place to any destination. We are committed to the importance of understanding users, assisting our clients in providing exceptional digital experiences. Our culture emphasizes connection, growth, and empathy.

Portfolio

UX and Service Design in Mobility

Unknown

Via Verde is a prominent mobility services brand in Portugal, part of the Brisa Group, known for its electronic tolling, mobility, and digital services utilized daily by millions of users throughout the country. **Challenge** Via Verde sought to enhance customer experiences at various touchpoints — both digital and physical — aiming to create smoother journeys, clearer service processes, and scalable solutions that adapt to changing mobility services. **What Hyphen Did** Hyphen assisted Via Verde through a range of UX and service design initiatives, integrating its consultants into Via Verde’s internal teams, effectively acting as an extension of the client’s organization. Key contributions included: - Conducting UX reviews and usability tests of the Via Verde mobile app and website to pinpoint areas of friction and enhance clarity, navigation, and overall usability. - Analyzing customer journeys for B2B services and subscription processes, bolstered by qualitative research and focus groups. - Designing services for Colibri, Via Verde’s autonomous retail concept, to create seamless, self-service in-store experiences. - Assessing in-store service flows, as well as customer behaviors, needs, and pain points within autonomous retail settings. - Crafting comprehensive experiences for smart cabinets and smart kiosks to facilitate intuitive and efficient self-service interactions. - Validating and refining solutions through ongoing testing, which supported the rollout and expansion of the Colibri service model across various locations. **Results** Usability and clarity were significantly improved across digital journeys, resulting in more consistent and intuitive customer experiences at both digital and physical touchpoints, along with a scalable service design model that fosters the growth of autonomous retail stores.

Digital banking experience and communication

Unknown

ActivoBank is a prominent digital bank in Portugal, recognized for its emphasis on simplicity, innovation, and customer-focused digital interactions. **Challenge** ActivoBank required ongoing assistance to develop its product communication and digital interactions, ensuring clarity, consistency, and usability throughout its marketing efforts and mobile application. **What Hyphen Did** For over two years, Hyphen has collaborated with ActivoBank, with consultants integrated into both the Marketing & Communication and Digital Experience teams. Key contributions involved: comprehensive product copywriting, with specialized copywriters handling the complete communication for various banking products; support for marketing campaigns and product launches, ensuring messaging that is clear and user-focused while maintaining the brand’s voice; and product design assistance within the mobile app, featuring UX/product designers embedded in the Digital Experience team. This included designing app features, campaigns, and offers to enhance the mobile banking experience continuously. **Results** There has been consistent and user-centered product communication across all channels, a strong alignment between the marketing, product, and digital experience teams, and the ongoing enhancement of the ActivoBank app through integrated UX expertise.

UX design of internal digital tools in Healthcare

Unknown

Luz Saúde is a prominent private healthcare group in Portugal that operates hospitals and healthcare facilities, prioritizing quality care and operational excellence. The Challenge Luz Saúde sought to enhance its internal digital tools utilized by clinical teams to promote efficient patient management and maintain high-quality, consistent care delivery. What Hyphen Did Hyphen provided support to Luz Saúde by integrating UX design expertise directly into the client’s internal teams. Key contributions included: UX design for advanced internal software aimed at enhancing patient management workflows; development of digital tools for clinical teams to save time and minimize operational challenges; optimization of resource management for improved coordination of treatments, appointments, and prescriptions; and user-centered design of complex healthcare systems that balanced usability with clinical and operational needs. Results More efficient and user-friendly internal tools for clinical teams, improved consistency in patient follow-up processes, and better alignment between technology, workflows, and healthcare delivery requirements.

1 more project

Projects & Clients

Project Size & Rate

Minimum Project Size

$25,000+

Average Hourly Rate

$25 - $49/hr

Pricing Snapshot

Min Project Size

$25,000+

Avg Hourly Rate

$25 - $49/hr

Cost Rating

N/A

What Clients Have Said

“

"Hyphen Digital Experience delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

MOST COMMON PROJECT SIZE

0 Reviews

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Mobile App UI Design

Wireframing & Prototyping

Web App UI Design

Product UX Strategy

UX Research & Usability Testing

IT Staff Augmentation

Locations

Headquarters

Pólo Tecnológico de Lisboa

Lisboa, Lisbon, Portugal 1600-604

+351217161634

Headquarters

Rua de Augusto Rosa 79 4000-098

Porto, Portugal 4000-098

+351217161634

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