Hugo Inc.

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Overview

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

1000 - 9999

Employees

2017

Year Founded

ABOUT HUGO INC.

🏅Best Customer Support & Call Center Solutions

Hugo is the leading specialty provider of customer care, data, and community support solutions for digital-native brands. We assemble and oversee high-performing teams that offer a more sophisticated approach to customer support, data annotation, and marketplace operations. As a trusted partner for innovative startups and renowned brands like TikTok, Meta, Google, Faire, and Outschool, we elevate your operations with a strong emphasis on quality, a multilingual, 24/7 delivery model, and a highly skilled workforce. Our headquarters is located in Chicago, IL, and we have a global team of over 4,500 members. Wherever you require assistance, we have the ideal team to help you succeed. For general inquiries, please reach out to sales@hugotech.co.

Languages Spoken

EnglishSpanishArabicBengaliHindiRussianPortugueseJapaneseGermanKoreanFrenchTurkish+28 more

HIGHLIGHTS

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

1000 - 9999

Employees

2017

Year Founded

Services

Focus

Industries

Clients

Services Provided

7% Customer Success Program Design

3% Help Center & Knowledge Base Development

23% Customer Support Outsourcing

5% Content Moderation Services

28% Data Annotation Services

17% Sales Copywriting & Proposal Writing

17% Outbound Lead Generation

About the Team

OUR STORY

Our Journey Hugo was established to transform customer experience in the digital age. What started as a concept to enhance outsourced support has evolved into a worldwide customer experience organization catering to innovative, rapidly expanding global enterprises. By integrating carefully chosen talent with AI-driven processes, we provide top-notch omnichannel support tailored for future-oriented companies. We are committed to creating teams that mirror your brand and adapt as you progress.

Portfolio

How Hugo Helped Topicals Redefine Skincare

Topicals

Hugo enhanced Topicals' customer experience and optimized operations by implementing compassionate customer service and efficiently managing influencer programs. As a result, the company achieved a customer satisfaction rating of 4.9 out of 5 and saw a notable boost in ambassador program engagement, processing more than 31,000 applications within 11 months. This collaboration allowed Topicals to broaden its audience and reinforce its brand values centered on self-love and empowerment, showcasing Hugo's talent for fostering meaningful customer relationships while ensuring operational efficiency.

How Hugo Helped Outschool Handle Growth

Outschool

Hugo allows Outschool to maintain its commitment to providing high-quality, diverse educational content through scalable, round-the-clock customer support and content moderation services. In light of a 150-fold increase in demand, Outschool's collaboration with Hugo swiftly improved response times, resolving over 5,000 inquiries in a week and greatly surpassing previous customer satisfaction ratings. Hugo's skilled team, expanded to meet Outschool's requirements, effectively handled a considerable number of teacher applications and class listings while upholding high quality and online safety standards, moderating more than 10,000 social media posts within two months.

How Hugo Helped Yardzen Reimagine Landscapes

Yardzen

Hugo helped Yardzen expand its operations and improve customer experience during a period of rapid growth. As wait times increased and a backlog threatened customer satisfaction, Hugo intervened with expert support teams skilled in landscaping and construction. These teams operated with remarkable efficiency, resolving more than 6,000 inquiries quickly while achieving a 96% customer satisfaction rate. Additionally, Hugo took on back-office digital tasks, such as SMS outreach, which allowed Yardzen's main team to concentrate on design and innovation, and played a key role in expanding Yardzen's contractor network by 80%.

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