NetSuite ERP Implementation
Trafilea is an e-commerce organization focused on developing global B2C brands. With over 5 million customers and multiple online stores, it has been recognized by Forbes as one of the Top 25 companies for remote work. To support its rapid and exponential growth, Trafilea selected NetSuite as its cloud ERP, a decision that proved advantageous. In the initial phase, the solution included:
- Integrating various e-commerce platforms such as Shopify and Amazon into NetSuite to centralize order management.
- Connecting NetSuite with three third-party logistics providers (3PLs) to fully automate the allocation, fulfillment, and shipping processes for both incoming and outgoing inventory, ensuring synced inventory levels, tracking numbers, and shipping statuses.
- Developing an integration with a returns management tool to streamline Trafilea's returns and refunds processes for customers.
- Implementing NetSuite’s Advanced Order Management module, successfully automating the order-to-cash (O2C) process.
- Creating comprehensive reporting, searches, dashboards, and analytics tools, along with an integration to business intelligence (BI) tools, which has provided the board with unprecedented visibility into various departments and business operations.
The operations, finance, and customer care teams are excited to consolidate their activities within a single tool, and more enhancements are anticipated in an exciting Phase 2!