Our Journey David and Matt established Helpt after encountering a shared difficulty: providing dependable 24/7 technical support without incurring the costs of a large in-house team. In their prior positions in hardware manufacturing, outages were infrequent but critical when they did occur. They found traditional outsourcing to be impersonal and detached from their brand identity. This led them to create Helpt—a human-operated help desk that functions as a seamless extension of a company’s team, offering expert and responsive support at all hours.