RETAIL PROJECTS WITH TEAM SCALING MODEL
THE CLIENT Our client is a prominent technology solutions provider in the US that caters to learners and educational institutions, as well as offering technology services to large corporations. BUSINESS CHALLENGE The client seeks to enhance its retail offerings by introducing a new user interface and mobile solutions. Specifically, the Transact division of the client specializes in retail services for campus environments. Initially, they contracted Gravelsoft to revamp their UI/UX and develop an API for their self-service kiosk system, which serves as a food court ordering platform for campuses. Additionally, they aimed to broaden their retail services for campus operations by creating a mobile application suite for bookstore management. OUR SOLUTION Gravelsoft assembled a dedicated Scrum team that swiftly adapted to the Agile methodologies established within the client's IT department. Our focus was on enhancing the user experience for the self-service kiosks and the three bookstore management applications. Gravelsoft developed a completely new user experience for the client's food court POS terminals. The revamped self-service kiosk functions as a multi-platform solution that fully supports the food ordering process, enables instant customization of orders, and provides secure, convenient payment methods. VALUE DELIVERED Gravelsoft expanded the client's engineering capabilities and executed several retail projects. These projects fulfilled the demand for adaptable and customizable retail solutions. The newly developed management applications afford the client greater flexibility, enabling complete POS deployment at remote locations without requiring any technical infrastructure. The applications streamline transaction processing and reduce human errors. Additionally, the system enhances the mobility of sales staff and equips store management with comprehensive tools. The introduction of a smart digital self-service kiosk, featuring a simplified purchasing process, has given our clients a competitive edge. The solution is versatile and easily tailored to meet specific market requirements without the need for further redesign.