Global Bilgi is a multilingual, multichannel outsourcing contact center that offers its own IT solutions, aimed at providing an outstanding customer experience. With offices in Ukraine and Turkey, we boast a dedicated team of over 17,000 employees. Our operations in Ukraine began in October 2008, and we now have more than 850 staff across six locations: Kyiv, Dnipro, Sumy, Kharkiv, Nikopol, and Zaporizhia. As a leader in Ukraine's contact center industry, we rank among the top three outsourcing contact centers in the country, holding a 15% market share. Our extensive experience and best practices in telecommunications have earned us trust and recognition from various sectors. Currently, Global Bilgi manages a diverse portfolio of projects across retail, marketing, finance, IT, media, telecommunications, courier delivery, aviation, and travel. We support our clients' growth by handling services such as customer support, phone sales, customer engagement, telemarketing, technical support, and loyalty management. Leveraging our expertise, our IT team has developed an all-in-one digital platform for contact centers called Sirius. By integrating industry best practices, we have created a powerful solution that enhances resource optimization and streamlines workflows for companies across different sectors.