**BACKGROUND** Introduce your business and what you do there. I work as a project manager at Trendmaker, focusing entirely on our e-commerce operations. **OPPORTUNITY / CHALLENGE** What issue were you looking to resolve with Gate-Software? We were dissatisfied with the original company developing our e-commerce site and sought a new vendor to complete the project. **SOLUTION** What was the extent of their involvement? Gate-Software took over and completed the development of our e-commerce platform. They programmed specific components of the online store using Magento, paving the way for its launch. Their team integrated new plugins and extensions, implemented advanced analytics, and developed a module for accurate delivery cost calculations for customers. They demonstrated usage scenarios, connected with the Google API, and incorporated it into the online store. Currently, their team is assisting with site enhancements and further development, including adding new features. What does the team structure look like? We collaborate with a project manager and two developers. How did you start working with Gate-Software? They were recommended to us during our search for a new development partner. How much have you invested with them? Our investment amounts to approximately $50,000. What is the current status of this engagement? We began our collaboration around January 2020, and it continues to this day. **RESULTS & FEEDBACK** What evidence can you provide to demonstrate the impact of the engagement? The most tangible indicator of the project's success is that we are now able to sell through our online store. They helped us achieve our goal of launching the site by April 15th. Using Google Analytics, we've observed positive conversion and bounce rates, and our customers are satisfied with the site. A significant contribution was their work on the delivery cost calculation functionality, ensuring accurate billing and preventing revenue loss for our company. How did Gate-Software perform in terms of project management? The project manager is skilled and performs well. We have regular meetings and receive email summaries and quality reports. Communication has been effective, with their team being readily available and responsive throughout the project. What impressed you most about them? I appreciate their willingness to take calls and address issues even late at night, which is rare among companies. This is a quality I highly value in the team. Are there any areas for improvement? No, everything went smoothly. Do you have any advice for potential customers? Spend time discussing your needs with them and develop a clear plan. Emphasizing collaboration is key, as they understand it's vital for a successful outcome.