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Fusion CX

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Overview

$10,000+

Min Project Size

< $25/hr

Avg Hourly Rate

10000+

Employees

2004

Year Founded

ABOUT FUSION CX

Serve 500+ Clients in 45 Centers Across 14 Nations

Fusion CX is rapidly emerging as a leading provider of Business Process Management and global customer experience management solutions. We facilitate omnichannel consumer interactions in over 40 global and regional languages for more than 250 clients across the globe. Our diverse team consists of over 14,000 professionals spanning 14 countries, bringing a wide range of educational and ethnic backgrounds. We continuously enhance client success through excellence in customer service. Our operations leverage advanced AI and machine learning digital solutions to boost efficiency, performance, and the overall workspace experience. This allows us to integrate technological innovation into our customizable services, ensuring impactful customer interactions and exceptional customer experience delivery. At Fusion CX, we prioritize creating human connections in every interaction, keeping customer concerns at the forefront and addressing their needs with understanding while fostering a culture of collaboration. Our focus is on building a future characterized by excellence in customer satisfaction and business growth, leading us into a new era of services that exceed the expectations of both clients and customers. At Fusion CX, we aspire to drive change in the shared services sector and set the stage for growth-oriented business partnerships and customer-centric technological advancements.
LANGUAGES SPOKEN
EnglishFilipino
HIGHLIGHTS

$10,000+

Min Project Size

< $25/hr

Avg Hourly Rate

10000+

Employees

2004

Year Founded

Services
Focus
Industries
Clients
Services Provided
100% Customer Support Outsourcing
60% Outbound Lead Generation
40% Appointment Setting Services

About the Team

OUR STORY
Founded in 2004 by Pankaj Dhanuka and Kishore Saraogi, Fusion CX (formerly Fusion BPO Services) has rapidly grown into a prominent global provider of customer experience solutions. With over 12,500 employees spanning 40 locations across 15 countries, Fusion CX specializes in delivering multi-channel services including voice, email, chat, social media, and messaging. The company integrates advanced AI technology with human empathy to craft transformative customer journeys across diverse sectors such as telecom, healthcare, BFSI, and retail. Guided by core values like integrity, innovation, and teamwork, Fusion CX combines global insights with a localized approach, striving to be the most admired provider of customer experience services by enabling clients to enhance satisfaction and business performance.

Projects & Clients

Project Size & Rate
Minimum Project Size

$10,000+

Average Hourly Rate

< $25/hr

Locations

Headquarters

601 & 602 Orient Square Bldg

Pasig, Philippines 1600
Headquarters

507 Place d´Armes Bureau 1000 H2Y 2W8

Montreal, Quebec, Canada H2Y 2W8
Headquarters

7F Cybergate Bldg. Fuente Osmena, Cebu City 6000

Cebu City, Central Visayas, Philippines 6000
Headquarters

4775 Peachtree Industrial Blvd United States 30096

Headquarters

15 Old Hope Rd

Headquarters

Cl. 7D #43a-40 055450

Headquarters

Bulevardi Dëshmorët e Kombit

Headquarters

43 Bd d'Anfa 20250

Casablanca, Morocco 20250
Headquarters

33 Bd Hassan Seghir 20000

Casablanca, Morocco 20000
Headquarters

42 Bd Abdelmoumen 20360

Casablanca, Morocco 20360
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