**BACKGROUND** Introduce your business and what you do there. I serve as the operations manager at our organization, which specializes in managing teams for medical device professionals, particularly those involved in medical sales. **OPPORTUNITY / CHALLENGE** What issue were you looking to resolve with Fortunesoft IT Innovations? We sought out Fortunesoft IT Innovations to assist us in developing the products essential for our startup. **SOLUTION** What was their involvement? Fortunesoft IT Innovations brought significant technical knowledge to our web-based products. The team created a CRM platform utilizing Node.js and handled everything from logo creation to UI/UX design and technical architecture. We used AWS for our backend support. What was the team structure? We collaborated with Jobin (Co-Founder & Director) and had a Scrum Master who facilitated our inquiries, comments, and concerns. She would relay this information to the broader team, and if further clarification was needed, they would schedule a call with us. How did you begin working with Fortunesoft IT Innovations? We discovered Fortunesoft IT Innovations through Google. Their pricing was suitable for us, so we reached out for referrals, all of which provided positive feedback about the team. What was your investment with them? Our company invested around $100,000. What is the current status of this partnership? Our collaboration began in April 2020, and the initial phase of the product was completed by February 2021. **RESULTS & FEEDBACK** What evidence do you have that illustrates the impact of this collaboration? Initially, we held them to strict timelines, which later evolved as our team’s understanding of the project deepened. As the scope grew, we did not evaluate them based on specific KPIs. We concentrated on ensuring the product was functional, and in the end, Fortunesoft IT Innovations delivered a platform that met our expectations. How did Fortunesoft IT Innovations manage projects? We conducted daily Zoom meetings until February 2021, which were quite late for them in India, yet they remained accommodating. We eventually agreed on a schedule that suited both parties. What impressed you the most about them? I was struck by their ability to visualize a product concept without in-person interactions. We began with some flowcharts in Excel, and they transformed that into a remarkable product. This project wouldn't have been feasible without the substantial value they contributed. Their staff was meticulous, exceeded expectations with impressive presentations at each release, and the team was thoughtful, intelligent, agile, and fulfilled all our needs. Are there areas for improvement? I have no complaints. Do you have any recommendations for prospective clients? Choosing to work with them is definitely a sound decision.