FACILIX
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Overview
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10 - 49
Employees
2024
Year Founded
ABOUT FACILIX
Customer Happiness, Delivered Around the Clock
FACILIX is an outsourcing provider based in Bangladesh that offers dependable, scalable, and affordable customer support solutions for businesses worldwide. Our dedicated team focuses on: inbound and outbound support (voice, chat, email), technical helpdesk and IT support, back-office operations (order management, data entry, scheduling), and industry-specific assistance for sectors such as e-commerce, SaaS, property preservation, healthcare, fintech, and more. With 24/7 availability, multilingual support, and sophisticated CRM tools, we ensure that every customer interaction enhances your brand. Clients typically achieve savings of 50–70% in operational costs compared to managing in-house teams, while also maintaining or surpassing quality service standards. Our straightforward mission is to enable companies to concentrate on growth while we manage their customer relations. Whether you're a startup aiming to expand or an established business needing dependable global support, we are prepared to be your enduring partner in ensuring customer success.
Languages Spoken
English
HIGHLIGHTS
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10 - 49
Employees
2024
Year Founded
Services
Focus
Industries
Clients
Services Provided
50% Customer Support Outsourcing
50% Operational Process Consulting
About the Team
OUR STORY
FACILIX was created to address inefficiencies in facility maintenance operations, particularly around time lost to dispatching, follow-ups, documentation gaps, and invoicing delays. Recognizing that growing facility businesses face fragmented administrative tasks that slow responsiveness and cash flow, FACILIX established a structured backend office in Bangladesh dedicated to managing daily ticket handling, data entry, portal updates, and coordination following clients' SOPs. The team model focuses on aligning staffing to workload, ensuring ticket ownership, and implementing quality checks to maintain accuracy and accountability throughout the work order lifecycle. By treating documentation as an integral part of service delivery and emphasizing operational standards over formality, FACILIX offers facility maintenance companies a reliable remote operations team that streamlines backend coordination, enabling field teams to
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Average Hourly Rate
< $25/hr