Facet MSP is a managed IT services provider designed for growing small and medium-sized businesses and mid-market companies that require enterprise-level IT without the expense of a complete in-house team. We take a proactive approach to managing your entire IT environment, which includes 24/7 monitoring, a US-based help desk, network and infrastructure oversight, cybersecurity and compliance, Microsoft 365 and cloud services, as well as backup and disaster recovery, and strategic planning with a fractional virtual CIO. Our services come at a single monthly fee, ensuring no unexpected charges. What sets us apart: Facet MSP is a branch of Facet Interactive, allowing clients to have one reliable partner across IT, digital, and AI sectors. Our US-based technicians work from physical offices in Los Angeles, Miami, and Tampa, providing support without offshore assistance or outsourcing, ensuring familiarity with your business. We focus on industries that require more than standard IT support, including professional services, legal, healthcare, finance, and property management. From providing ABA compliance documentation for law firms to ensuring HIPAA-compliant IT solutions for medical practices, we have developed specialized playbooks tailored to these critical sectors. Our onboarding is clear and organized, starting with a comprehensive environment audit in the first week, a tailored IT roadmap by the third week, and immediate monitoring and help desk support from the start of your agreement. Most clients complete the onboarding process within 2-4 weeks. Our services include: - Help Desk & End-User Support - Network & Infrastructure Management - Cybersecurity & Compliance (EDR, threat monitoring, email security) - Cloud & Microsoft 365 Management - Backup & Disaster Recovery - vCIO & Strategic IT Planning We support over 500 users and have been in business for more than 15 years, with service level agreements backing our commitments.