Services Company Reaches 66% Lead-to-Proposal Rate
Insite Managed Solutions specializes in call center consulting services, leveraging their expertise in human operations to enhance customer loyalty and employee satisfaction for businesses. They conduct a thorough analysis of companies' contact center functions, evaluating aspects such as technology, staffing, and operational practices. Following their analysis, they provide detailed reports and outline a pathway for improvements. Insite collaborates with clients to implement strategies, training, and certifications aimed at achieving their business objectives. Since 2007, Insite has provided consulting services to over 200 clients globally.
In our initial campaign for Insite, we concentrated on a highly targeted search engine marketing (SEM) strategy, using keywords central to their offerings. We started with terms such as "call center training," "customer experience journey mapping," "call center consulting," and "contact center consulting" while creating a compelling landing page that highlighted their services, alongside case studies and success metrics. Within weeks, we identified which keywords were driving conversions and adjusted our approach accordingly. Along with modifying the keywords, we revamped the landing page content to better resonate with the audience that engaged with the ads (including details like call center size). A few months after launching the ads, we achieved an impressive 66% lead-to-proposal rate, significantly surpassing that of comparable advertisers. By adjusting one of the keywords, we reallocated our budget and efforts towards a more effective term, resulting in increased interest for Insite. We are continually adding and testing new keywords to enhance results for Insite. Following the success of this initial campaign, we are currently executing two additional campaigns aimed at promoting specific service offerings.