Experience Innovation Consulting

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Overview

$10,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

2 - 9

Employees

2021

Year Founded

ABOUT EXPERIENCE INNOVATION CONSULTING

Helping you navigate the complexity of change.

Experience Innovation reshapes organizations by incorporating strategic AI and established operational excellence frameworks. We collaborate with forward-thinking experience-driven companies and social profit organizations to enhance sustainable growth through smart automation and systematic process improvement. Our expertise is tailored to experience-focused sectors such as luxury retail, entertainment venues, sports facilities, convention centers, casinos, resorts, and hospitality operations, where operational accuracy is crucial to performance. Our holistic transformation strategy yields tangible results. We provide comprehensive transformation roadmaps that overhaul workflows using AI-driven automation, lean methodologies, and systematic optimization. Our offerings include knowledge management frameworks, standard operating procedure (SOP) harmonization, quality enhancement programs, and performance metrics that consistently improve efficiency. We also convert organizational intelligence into a competitive edge by developing systems that capture, organize, and utilize essential business knowledge, thereby speeding up decision-making processes, simplifying employee onboarding, and establishing centralized operational intelligence. Our AI strategy and implementation feature customized intelligent agents and automation tools that enhance human abilities while improving stakeholder experiences. We prioritize governance to ensure safe experimentation and scalable execution. What distinguishes us is our ability to blend advanced AI technologies with neuroscience-informed change management, resulting in enduring transformation. Our human-centered approach guarantees that solutions are sustainable, providing lasting value through tried-and-true frameworks. Are you ready to learn how leading organizations achieve over 20% efficiency improvements while enhancing customer satisfaction? Explore the specific strategies and frameworks that facilitate measurable transformation.

Tech Stack

AI Code GenerationAI Text Generation

Languages Spoken

EnglishFrench

HIGHLIGHTS

$10,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

2 - 9

Employees

2021

Year Founded

Services

Focus

Industries

Clients

Services Provided

20% AI Strategy & Roadmap Consulting

13% Custom AI Chatbot Development

17% AI Agent & Multi-Agent System Development

25% Change Management Consulting

20% Operational Process Consulting

5% Go-to-Market Strategy

About the Team

OUR STORY

Founded in 2021, Experience Innovation partners with mission-driven and event venue organizations to foster sustainable growth by empowering leaders and teams. Leveraging over 75 years of collective expertise rooted in human behavior, system design, neuroscience, and the Toyota Production System, they enable clients to enhance operational efficiency and deliver exceptional customer experiences. Their customized frameworks integrate strategic vision with lean principles and neuroscience-informed change practices, driving measurable improvements in productivity, innovation, and revenue. By embedding innovation and continuous improvement into daily routines, they help organizations navigate digital transformation and complex change. Experience Innovation emphasizes collaboration, co-creating lasting value through their people-centered approach and comprehensive solutions tailored for dynamic environments.

Portfolio

Asana implementation for growing Influencer Agency

Social Studies

A prominent influencer marketing agency enlisted Experience Innovation to enhance its organizational processes and assist in the rollout of Asana, all while supporting the agency's expansion from 12 to 60 team members within a year. **Primary Business Goals:** - **Learning Workshops:** We crafted workshops tailored to the agency’s workflows and processes, delivered remotely through various formats including video tutorials, FAQs, written guides, infographics, and interactive presentations. - **Managing Resistance to Change:** We addressed resistance to change through lean change management techniques, offering one-on-one coaching, mentorship, and customized support for senior leaders, including the CEO. **Quantifiable Results:** The initiative led to a 20% improvement in efficiency, facilitating the agency's growth from 12 to 60 employees within a year. Success was evaluated through key performance indicators such as time spent on tasks and a reduction in rework. By centralizing work management and communication within Asana, we established a unified source of information, enhancing leadership’s awareness of work progress, capacity, and resource distribution. Integrating Slack conversations with Asana projects minimized duplicate communication and reduced decision-making time. **System Integration and Efficiency Improvements:** The merger of communication and work management in Asana resulted in notable efficiencies in product development, marketing, and operations. It also clarified the necessity for additional resources to meet strategic objectives. By embedding lean practices into optimized processes, we ensured team engagement and empowerment in the change initiative. A self-managed continuous improvement program was established to ensure the sustained use of Asana and ongoing value generation through measurable KPIs.

Business Model & Value Proposition Workshops

Think Pink Marketing

A developing marketing agency that focuses on influencer marketing and social media services for impact and technology organizations partnered with Experience Innovation to conduct workshops on the Business Model Canvas, Value Proposition, and Ideal Customer. The primary objectives were to: - Clearly articulate their business model - Establish a compelling value proposition - Identify and understand their ideal customer - Enhance strategic alignment and market positioning Facilitated Workshop: We organized and executed a customized workshop based on the agency's current business stage, requirements, and market focus. The session was interactive throughout, allowing participants to develop a Business Model Canvas, create a Value Proposition, and define their Ideal Customer Criteria. Our use of detailed templates, case studies, and hands-on exercises ensured a valuable and relevant educational experience. Measurable Outcomes: The workshop set the foundation for a thorough Business Model Canvas, well-defined value propositions, and a clear ideal customer profile. These outcomes helped the agency sharpen its strategic focus and market positioning. Key performance indicators such as increased client acquisition, enhanced customer satisfaction, and improved internal alignment were used to assess the success of this initiative. Strategic Integration and Growth: By incorporating the insights from the workshops into their strategic planning, the agency saw significant growth in both their client base and revenue. The refined business model and value propositions served as a strong base for their marketing and sales strategies, leading to higher engagement with target customers. Leadership reported greater strategic clarity and improved team alignment. The agency was acquired in late 2023.

Digital Customer Experience Consulting

Navigatr

Navigatr enlisted Experience Innovation to create a customer experience that complies with legal standards for Canadian residents, covering inbound, outbound, and physical goods marketing. We also facilitated the consolidation of various databases into a single, integrated cloud platform managed through their CRM provider, Zuhu. **Key Business Objectives:** - Establish a compliant customer experience for Canadian residents - Optimize inbound, outbound, and physical goods marketing processes - Consolidate multiple databases into a single cloud platform - Integrate and manage the unified platform using Zuhu CRM - Maintain data integrity and comply with regulations **Facilitated Implementation:** We crafted a detailed strategy and change management plan that catered to Navigatr’s specific requirements. Our efforts included conducting workshops and training sessions focused on creating compliant customer experiences and developing educational materials for distribution. **Overcoming Challenges:** We faced considerable challenges in managing regulatory compliance and data migration. To navigate these obstacles, we implemented lean change management techniques and provided one-on-one coaching to key stakeholders. We also organized a customized workshop for senior executives, including the CEO, to ensure alignment and support. **Measurable Outcomes:** The initiative successfully produced a legally compliant customer experience framework. We assessed success through key performance indicators related to customer satisfaction, regulatory compliance, and marketing efficiency. The transition to a unified cloud platform, integrated with Zuhu CRM, enhanced data integrity and optimized marketing processes, leading to improved customer engagement and operational efficiency. **System Integration and Efficiency Gains:** By merging multiple databases into a single cloud platform, we achieved significant improvements in data management and marketing operations. The integrated system allowed for a holistic view of customer interactions, enabling more personalized marketing and enhanced customer service.

Projects & Clients

Project Size & Rate

Minimum Project Size

$10,000+

Average Hourly Rate

$50 - $99/hr

Pricing Snapshot

Min Project Size

$10,000+

Avg Hourly Rate

$50 - $99/hr

Cost Rating

N/A

What Clients Have Said

"Experience Innovation Consulting delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

PROJECT BUDGETS

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Select a service

AI Strategy & Roadmap Consulting

Custom AI Chatbot Development

AI Agent & Multi-Agent System Development

Change Management Consulting

Operational Process Consulting

Go-to-Market Strategy

Industry Recognitions

Asana Solution Partner

View source

Locations

Headquarters

1420 Kensington Rd NW

Calgary, Alberta, Canada T2N 3P9

+18254450043

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