Cashless Payments implementation across a leading omnichannel media and fashion retailer
**Challenge**
A prominent media fashion and digital products retailer, recognized as one of Poland’s most popular brands, sought a system to facilitate cashless shopping through its own app. The goal was to replicate the excellent experience customers enjoy on the brand’s online platforms. Transactions needed to be conducted via customers' mobile devices, with options for printing receipts either in-store or in a stock room. An added objective was to minimize customer interaction with store staff. The client provided the application, while our role was to integrate it with functionality for localized store transactions, export sales data to the back-office system, and enable communication with a specific promotion calculation service (TRP system). Additionally, the solution had to support the fiscal reconciliation of each transaction, with a completion deadline of 5 months.
**Solution**
We began the project with a workshop to clarify all details and directions with the client. Following this, we conducted a thorough analysis to present a solution fully aligned with the client's requirements. The project was divided into stages, consisting of development and partial testing. Our agile development team continuously incorporated feedback, refined processes, and made necessary adjustments. After successful pre-production testing, we initiated a pilot phase at 10 locations, which yielded positive results. Ultimately, the solution was implemented in 40 of the client’s stores. We also offer ongoing monitoring and maintenance services for the solution.
**Result**
The implementation resulted in a mobile omnichannel checkout platform, allowing for some employees at cash registers to be reassigned to other tasks. Customer service has improved, enabling faster purchases and enhancing the overall customer experience.