EM AND AI is a leading company focused on the intensive research of Vietnamese Natural Language Processing (NLP) technology and Artificial Intelligence (AI). Their mission is to cultivate a sustainable relationship between customers and businesses through a comprehensive AI and NLP solution that enhances the customer experience in Vietnam. With complete AI technology, they aim to empower businesses to achieve significant and sustainable growth. They conduct in-depth research and application of language learning and machine learning technologies, delivering a flexible and interactive experience similar to interacting with a real person. Their extensive network of domestic and international partners enables rapid solution integration and deployment, effectively addressing the specific and demanding needs of large enterprises. The Virtual Agent is a conversational AI platform that facilitates automated interactions between businesses and their customers across social media, websites, applications, and even on voice assistants like Google Home. Additionally, Virtual QC is an automated call assessment solution built on EM&AI’s proprietary machine learning technologies, which include Vietnamese Natural Language Processing (VNLP), Speech to Text (STT), Sentiment Analysis, and Criteria Mapping.