Doubling Real Estate Deals Capacity
The Dave Friedman Team, which consists of 51–200 people and is located in Charleston, SC, sought the assistance of ERS to alleviate their increasing operational workload. They needed help with automating scorecards, integrating data from various platforms, managing repetitive daily tasks, and enhancing team communication to simplify their work. ERS took full responsibility for their daily and weekly scorecards, consistently consolidating precise data from multiple sources. In addition to reporting, ERS managed commission payments, document verification, and comprehensive marketing support, including creating content for social media, client testimonials, and email campaigns, freeing the internal team from these responsibilities. The results were revolutionary. With ERS managing the operational tasks, the listing coordinator for the Dave Friedman Team can now manage twice as many deals. Transaction coordinators have taken on an extra 10 deals per month by outsourcing half of their duties to ERS. Ella Thigpen, the Director of Operations, can now oversee an additional segment of the business, receiving all reports fully customized and sent directly to her inbox. In-office staffing needs decreased, costs were lowered, and no new technology investments were necessary.