Dynamic Quest - Managed IT Services – Reviews, Services & Pricing | Edverise

Dynamic Quest - Managed IT Services

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Overview

50 - 249

Employees

2000

Year Founded

ABOUT DYNAMIC QUEST - MANAGED IT SERVICES

Information Technology and Services

On January 1, 2000, Dynamic Quest launched at the start of a new millennium. Three entrepreneurs initiated services in software development, IT support, and business process consulting for Fortune 500 clients. The company experienced swift growth, and its vision broadened. As technology became increasingly available, the leadership realized the importance of catering to the small and medium-sized business (SMB) market while still serving their larger clients.

LANGUAGES SPOKEN

English

HIGHLIGHTS

50 - 249

Employees

2000

Year Founded

Services

Focus

Industries

Clients

Services Provided

70% Cloud Consulting & SI

30% Disaster Recovery & Business Continuity Planning

About the Team

OUR STORY

Since its founding in 2000, Dynamic Quest has dedicated 25 years to delivering exceptional managed IT services to small and medium-sized businesses. With a team of over 140 skilled professionals, the company offers comprehensive, hassle-free solutions spanning IT support, cybersecurity, cloud services, and professional expertise. Committed to client satisfaction and peace of mind, Dynamic Quest operates with a promise to manage IT infrastructure meticulously, ensuring continual protection and performance. Their innovative Client Experience Platform integrates talent, processes, and technology to provide streamlined support and efficient problem resolution. By partnering with leading industry vendors, Dynamic Quest empowers businesses to overcome IT challenges and focus on growth, embodying a mission to redefine excellence in managed IT services.

Portfolio

MANAGED PARTNER HOSTING

Unknown

THE SITUATION An ERP reseller catering to clients in the manufacturing industry was unhappy with its hosting provider, which was a major commodity supplier. They sought a better solution that would offer their clients a more stable and cost-effective hosting environment. Here’s what they found. THE CHALLENGE The ERP reseller was frustrated with being reliant on unresponsive service providers. They realized that despite their efforts to customize and support their ERP software, they remained dependent on their hosting provider when issues arose. They explored three alternative options. THE SOLUTION After evaluating numerous third-party providers, they came across us. They appreciated what they observed but needed verification. For several months, Dynamic Quest hosted and managed a staging version of the ERP application to demonstrate reliability and responsiveness—essentially a proof of concept. Throughout the testing phase, we created a quick-turnaround pricing matrix. The results were clear: Dynamic Quest delivered. The ERP reseller transitioned to Dynamic Quest and appreciated their newfound ability to provide enhanced service to their clients. This improvement also allowed the company to highlight their performance to potential clients, enhancing their business development efforts.

MANAGED SERVICE DESK SUPPORT

Unknown

THE SITUATION The internal IT team was overwhelmed with basic tasks. A large healthcare organization employed 1,500 full-time IT staff, but their time was consumed by routine Level 1 service desk duties—such as resetting passwords and mapping drives. While these tasks were essential for operations, they diverted the team’s focus away from more significant responsibilities. THE CHALLENGE With so much potential untapped, the internal team theoretically had the expertise to help the company achieve its business objectives. However, they were unable to utilize their advanced skills due to their constant engagement with Level 1 service requests. Our client found themselves in a difficult situation, having made what appeared to be logical business decisions. THE SOLUTION We took over the Level 1 responsibilities, allowing the internal professionals to concentrate on more critical projects. With the Dynamic Quest team handling Level 1 requests, the in-house staff could refocus on enterprise-level IT initiatives that drive the company’s growth. This challenge ignited a competitive spirit that brought out the best in the motivated professionals. The internal team felt revitalized, as they could finally dedicate their efforts to work that not only contributed to the company’s success but also provided them with job satisfaction.

Pricing Snapshot

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What Clients Have Said

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"Dynamic Quest - Managed IT Services delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

MOST COMMON PROJECT SIZE

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Cloud Consulting & SI

Disaster Recovery & Business Continuity Planning

Industry Recognitions

Locations

Headquarters

4821 Koger Blvd.

Greensboro, North Carolina, United States 27407

+18334378378

Headquarters

200 Blue Moon Crossing United States 31322

+18334378378

Headquarters

13010 Morris Road United States 30004

+18334378378

Headquarters

2303 Bemiss Road United States 31602

+18334378378

Headquarters

8665 Baypine Road United States 32256

+18334378378

Headquarters

631 Beacon Parkway West United States 35209

+18334378378

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