Dracones IT is the IT department your company has always wanted. We provide SMEs (10 to 100 employees) with a level of support that only 5% of the market can access. Say goodbye to slow service and unprofessionalism; we're the ONLY company in São Paulo with a team entirely made up of Mid-level and Senior analysts (no interns or juniors). We resolve 80% of calls on the first contact and on the same day. Our track record speaks for itself: • Over 15 years in the industry and more than 100,000 calls successfully handled. • An NPS of 76 and a CSAT of 98% (ranking in the top 1% of the B2B sector). What we offer includes: • Unlimited support (both on-site and remote) available 24/7. • Comprehensive management, Cloud Backup, Firewall, and Endpoint Security. • Contracts with NO loyalty requirements or minimum terms. We also offer an Exclusive Guarantee: a 100% refund if our minimum performance metrics are not met. The risk is entirely on us. Stop wasting money on ineffective IT—choose Dracones IT.