Direct Interactions
For Direct Interactions
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Overview
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
1000 - 9999
Employees
2004
Year Founded
ABOUT DIRECT INTERACTIONS
Be Kind. Be Correct. Be Complete.
We are a rapidly expanding BPO located in Seattle, with team members in every state. Our customer service teams operate remotely. Our clients consist of major non-profit organizations, government entities, and rapidly growing technology firms.
Languages Spoken
English
HIGHLIGHTS
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
1000 - 9999
Employees
2004
Year Founded
Services
Focus
Industries
Clients
Services Provided
100% Customer Support Outsourcing
About the Team
OUR STORY
Since 2007, Direct Interactions has built a talented, adaptable US-based workforce committed to delivering exceptional customer service through omnichannel cloud contact center solutions. Central to our mission is employee development; we offer comprehensive training at all levels and foster professional growth via Employee Resource Groups (ERGs) that enable networking, skills demonstration, and process innovation. We embrace socially responsible practices by partnering with nonprofits like AtWork!, Neurological Vocational Services, and PROVAIL to create meaningful employment opportunities for people with disabilities, exemplified by employees like Bob, a Quality Auditor thriving through such support. Our ERGs actively fundraise for impactful organizations, bolstered by corporate matching to enhance community contributions. Supported by AI-driven analytics and near real-time communication, our team ensures superior performance while safeguarding data integrity.
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Average Hourly Rate
< $25/hr
Locations
Headquarters
701 5th Ave #4250
Seattle, Washington, United States 98104