### Who We Are Defrilex offers technology-driven multilingual customer experience (CX) and business process outsourcing (BPO) solutions. We specialize in language services such as translation, interpretation, and localization for international businesses. Our flagship service, VirtualFlex, provides remote, on-demand access to language experts supported by AI and robust security measures. ### What We Do - **Over-the-Phone Interpretation (OPI)**: Instantly connects you to certified interpreters in over 80 languages, ensuring secure, confidential, and compliant calls (HIPAA, ADA, Title VI). - **Video Remote Interpretation (VRI)**: Offers immediate, face-to-face language assistance via a secure platform, perfect for scenarios where visual interaction is critical. - **ASL & Deaf Services**: Ensures accessibility for Deaf and Hard of Hearing individuals through certified ASL interpreters (both on-site and remote), Video Remote Interpreting (VRI), real-time CART captioning, and documentation for ADA compliance to promote inclusive communication. - **Document Translation & Localization**: Provides precise and context-sensitive translations and localizations performed by skilled professionals, with most standard projects completed within 48 hours to facilitate effective communication. - **Bilingual Customer Support**: Delivers managed, bilingual support teams fluent in customers’ languages and knowledgeable about your products, available 24/7 across various channels (calls, chat, email, SMS) with smooth CRM integration for efficient interactions. ### Where We're Going Our goal is to become the most reliable and effective partner for language access and customer experience in the healthcare, legal, finance, and government sectors. We're not merely offering a service; we're creating connections, removing obstacles, and making essential information accessible to everyone. Joining Defrilex means being part of this mission.