DefinIT Managed IT Services
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Overview
10 - 49
Employees
2012
Year Founded
ABOUT DEFINIT MANAGED IT SERVICES
The Next Level of IT Support
Since 2012, DefinIT Managed IT Services has been assisting businesses in Florida. Based in Jacksonville, FL, we have expanded to Orlando to enhance our service in Central Florida, and we recently opened a Tampa office to cater to clients in the Tampa Bay Area and West Central Florida. We deliver dependable IT support without the burden of long-term contracts or unnecessary complications. Our fully equipped, in-house team provides both remote and on-site assistance, aiding businesses in minimizing downtime, enhancing security, and navigating technology challenges. Here are some ways we assist our clients: • Managed IT: Comprehensive IT management, which includes network monitoring, patching, help desk services, and system maintenance. • IT Support: Prompt troubleshooting, cloud and software assistance, and local on-site support when necessary. • IT Consulting/vCIO: Strategic planning, infrastructure assessments, budgeting, and long-term IT leadership. • Co-Managed IT: A partnership approach that provides additional support to internal IT teams with overflow help and specialized knowledge. We collaborate with businesses in various sectors, such as healthcare, non-profits, construction, hospitality, retail, automotive, accounting, legal, and more. Whether you require fully managed IT services or assistance with a specific issue, our team has the expertise to ensure your business runs efficiently.
LANGUAGES SPOKEN
English
HIGHLIGHTS
10 - 49
Employees
2012
Year Founded
Services
Focus
Industries
Clients
Services Provided
20% Disaster Recovery & Business Continuity Planning
70% Managed IT Services
10% Cybersecurity Assessments & Hardening
100% IT Staff Augmentation
About the Team
OUR STORY
Based in Jacksonville, DefinIT specializes in co-managed IT services that extend the capacity of mid-sized internal IT teams. Understanding the challenges these teams face in managing high workloads with limited resources, DefinIT partners with clients to handle overflow, close operational gaps, and manage tasks that distract from strategic initiatives. Their flexible support includes ticket overflow management, escalation handling by senior technicians, and after-hours coverage, all integrated seamlessly within the client’s existing workflows and tools. Additionally, they provide comprehensive system reporting, license tracking, and asset management to enhance visibility and prevent downtime. With over a decade of experience across Northeast Florida, DefinIT supports businesses by ensuring internal teams remain focused and in control while benefiting from reliable and structured backup IT expertise.
