Cynoteck Technology Solutions Pvt. Ltd.

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Overview

$10,000+

Min Project Size

$25 - $49/hr

Avg Hourly Rate

50 - 249

Employees

2008

Year Founded

ABOUT CYNOTECK TECHNOLOGY SOLUTIONS PVT. LTD.

CRM & ERP Consultants

Cynoteck is a consulting firm recognized as a Salesforce and Microsoft Solution Partner. With a workforce of more than 200 employees located in Minneapolis, USA, Dubai, UAE, and Dehradun, India, we offer a variety of services including CRM solutions (MS Dynamics 365 and Salesforce CRM), MS Dynamics ERP, and development of web and mobile applications. Our team is certified in numerous areas, such as Salesforce, Microsoft technologies, Power Platform, and Project Management. Many of our projects have been honored for their quality and exceptional service. We cater to a wide range of clients, including Fortune 500 companies like Microsoft and JLL. In our 15 years of operation, we have logged over 500,000 man-hours on projects and have maintained a client satisfaction and approval rate exceeding 90%. A significant number of our major clients have partnered with us for over five years, and 60% of our new clients engage us in multiple projects. Remarkably, 70% of our projects are the result of client referrals.

Tech Stack

.NETAngularReactApexC#JavaScriptPHPSwiftSalesforce LightningFlutterFlow

Languages Spoken

EnglishHindi

HIGHLIGHTS

$10,000+

Min Project Size

$25 - $49/hr

Avg Hourly Rate

50 - 249

Employees

2008

Year Founded

Services

Focus

Industries

Clients

Services Provided

25% ERP Consulting and SI

15% AI Strategy & Roadmap Consulting

10% AI Agent & Multi-Agent System Development

5% Custom AI Chatbot Development

45% CRM Consulting and SI

About the Team

OUR STORY

Our Journey At Cynoteck, we are motivated by a vision to enhance businesses with innovative, dependable, and scalable digital solutions. Our goal is to provide exceptional value by leveraging our expertise in Microsoft, Salesforce, and AI technologies. We prioritize integrity, transparency, and building long-lasting partnerships that enable our clients to grow with assurance.

TEAM PHOTOS

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Portfolio

Dynamics 365 - CRM Services for US based Advisory and Consulting Firm

Unknown

Client Overview: A U.S.-based firm that focuses on M&A Advisory and Consulting services. Challenge: To automate the existing manual sales process along with product and performance management. Key Issues: 1. Undefined Sales Process 2. Insufficient structured data collection for effective sales execution 3. Numerous manual tasks hindering salesperson productivity 4. Poor tracking of contact relationships, limiting insights necessary for sales execution 5. No transactional reporting to highlight significant movements and delayed actions to ensure that all opportunities progress smoothly within the sales funnel. Solution Provided: 1. Fully automated and streamlined the sales process using business process flows in D365 CRM 2. Established an automated data capture system 3. Enabled automated customer interactions by consolidating all entity information into a single document sent via email 4. Developed interactive dashboards for enhanced tracking of leads and opportunities in the system 5. Created several Model Driven PowerApps to enhance user experience. Business Benefits: 1. Increased Efficiency and Productivity 2. Enhanced Customer and User Experience 3. Improved insights through a better reporting system 4. Streamlined data collection process 5. Accessible across all modern web browsers. Technologies/Tools Used: MS Dynamics 365 Customer Engagement, Outlook Integration, Visual Studio 2017.

Microsoft Dynamics CRM for Manufacturing Unit

Unknown

**Client Profile:** A US-based company focused on manufacturing home appliances. **Challenge:** Customization of CRM entities, integration with Outlook, website integration, and Ring Central integration. **Solution Provided:** Implemented role-based security setup and customization for the client's employees. Integrated Outlook and the WordPress website to create leads in D365 CRM. Currently, we are integrating Ring Central with the CRM to enable functionalities like calls and call logs. Customized lead and case management has been developed using lead assignment and case routing rules. **Business Value:** Improved visibility into the organization's sales process, access to detailed contact information in the CRM, generation of leads from the website, and a more streamlined approach to managing leads and case routing. **Technology/Tools Used:** MS Dynamics 365 Customer Engagement Module, Outlook, OneDrive, Visual Studio 2017.

Reporting Solutions in Salesforce CRM

Unknown

The client is a U.S.-based company specializing in the supply of integrated electrical products. Needs: Solutions Offered: Business Benefits: Tools and Technologies Used:

13 more projects