Customer Direct
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Overview
$50,000+
Min Project Size
$25 - $49/hr
Avg Hourly Rate
250 - 999
Employees
1997
Year Founded
ABOUT CUSTOMER DIRECT
American External Contact Center
With more than 25 years of expertise, Customer Direct provides adaptable service options featuring both dedicated and shared agents. We offer round-the-clock multilingual support and utilize advanced technology, such as comprehensive reporting and AI-based analysis, to deliver valuable business insights and enhance efficiency.
LANGUAGES SPOKEN
English
HIGHLIGHTS
$50,000+
Min Project Size
$25 - $49/hr
Avg Hourly Rate
250 - 999
Employees
1997
Year Founded
Services
Focus
Industries
Clients
Services Provided
100% Customer Support Outsourcing
About the Team
OUR STORY
Founded in 1997 and headquartered in Maryland Heights, Missouri, Customer Direct has over 25 years of expertise in developing Customer Interaction Software and providing Contact Center Services. The company offers comprehensive Customer Care Solutions, Outsourced Business Processes, Business Intelligence, and Communication Technology Consulting. With facilities in St. Louis and Queretaro, Mexico, and a robust US-based work-from-home program, Customer Direct supports multiple industries worldwide, delivering 24/7 multilingual support via phone, email, chat, mail, and social media. Emphasizing personalized workflows tailored to client needs, Customer Direct prides itself on quality, efficiency, and professionalism. Founded by Robert “Rob” Jr., the firm remains committed to serving North American customers with empathy and maintaining strong community values within its team.
Projects & Clients
Project Size & Rate
Minimum Project Size
$50,000+
Average Hourly Rate
$25 - $49/hr
