CRMiUM

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Overview

$1,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

50 - 249

Employees

2016

Year Founded

ABOUT CRMIUM

Selection. Integration. Care.

CRMiUM serves as a marketplace for CRM systems and specialists. We handle the selection, integration, consultation, and maintenance processes. Our goal is to address business challenges comprehensively and foster growth through CRM. Unlike other integrators, CRMiUM does not push a single CRM solution; instead, we choose the one that best aligns with the client’s business objectives. We eliminate what’s unnecessary and focus on implementing what matters. This encapsulates CRMiUM's approach. Primarily, we offer consulting services, guiding you on where to begin, assisting in prioritization, and subsequently facilitating the automation of processes.

Tech Stack

Zoho CreatorCreatioZoho CRM

Languages Spoken

EnglishUkrainian

HIGHLIGHTS

$1,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

50 - 249

Employees

2016

Year Founded

Services

Focus

Industries

Clients

Services Provided

40% CRM Consulting and SI

5% ERP Consulting and SI

5% Other IT Consulting and SI

30% Business Model Design & Validation

20% Operational Process Consulting

About the Team

OUR STORY

CRMiUM is a dedicated team of CRM experts committed to optimizing business processes beyond just software implementation. With over nine years in the CRM consulting market, their 70+ specialists have successfully launched 500+ projects. They offer powerful automation platforms tailored for businesses of varying sizes, including a versatile IT solution with 60+ modules and a bpm-platform for sales, service, and marketing automation. Beyond technology, CRMiUM fosters long-term partnerships, ensuring personalized and comprehensive support aligned with clients’ goals. Their leadership emphasizes strategic automation, precision, and client-centric collaboration, consistently delivering measurable growth and streamlined operations. Esteemed by clients for expertise, responsiveness, and tailored solutions, CRMiUM stands out as a trusted partner in business automation and CRM excellence.

Portfolio

Automated sales for Innovecs

Innovecs

How did it begin? What measures have been put in place? Outcomes:

Automated business processes for Nebesna Krinitsa

Nebesna Krinitsa

How did it all start? The order acceptance process was managed through 1C, which became overcrowded, making it difficult for managers to operate effectively. The process for attracting new customers was not automated, as new customer orders were documented on paper and sent to the contact center. Pricing was entirely handled manually. Repeat orders were only processed when customers initiated a request, and customer satisfaction was not systematically evaluated; only incoming complaints were addressed. Cross-selling was left to the discretion of contact center operators. What was put in place? Zoho CRM, Zoho Creator, and Zoho Analytics. The outcome was the automation of attracting new customers through personal sales and email campaigns. Dashboards and reports were established for operational management and analytics, and sales planning became automated. Orders can now be placed through phone calls, the website, mobile app, and chatbots. Cross-selling and upselling have been automated. The capability to create and print route sheets was introduced. Repeat orders are now generated automatically based on purchase frequency and volume. Systems were established for managing receivables and customer Lifetime Value (LTV). Pricing became automated, covering price lists, personalized prices, promotions, referral programs, promo codes, and special offers. A system to assess customer satisfaction and manage complaints was also implemented.

Improved HR processes for Cognizant Softvision

Cognizant Softvision

Initially, all information was stored solely in Google Docs, which led to complications due to the chaotic and extensive data organization. There was a need to streamline the HR process through a unified system that would consolidate all associated tasks. Additionally, automation for email communications, task assignments, and report generation was sought. What was implemented? Zoho People. As a result, we were able to eliminate the manual entry of employee information into Google Sheets. The processes for onboarding, offboarding, vacations, employee assessments, and hardware inventory have been refined and automated. Each module now features automatic task assignments and email notifications, along with adjustments to the reporting process.

3 more projects