The Connection
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Overview
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
1000 - 9999
Employees
1981
Year Founded
ABOUT THE CONNECTION
Call Center Services
The Connection combines individuals, strategy, and technology to create engaging experiences via call center services, consulting, and training solutions. They provide both shared and dedicated service models, which include services such as appointment scheduling, lead generation, client retention, upselling, customer support, technical assistance, and outbound customer service. Their approach aims to deliver a premium customer experience tailored to your brand and culture.
Languages Spoken
English
HIGHLIGHTS
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
1000 - 9999
Employees
1981
Year Founded
Services
Focus
Industries
Clients
Services Provided
100% Customer Support Outsourcing
About the Team
OUR STORY
For over 36 years, The Connection® has established itself as a premier partner to Fortune 500 companies, delivering scalable, affordable, and premium call center solutions. Emphasizing innovation and collaboration, the company offers diverse services such as 24/7 call handling through TCAnswer, customer service and technical support outsourcing, call center consulting, and immersive training programs. Tailoring solutions to each client's unique needs, The Connection® provides highly skilled, U.S.-based agents who seamlessly integrate with clients' brands, ensuring consistent and high-quality customer experiences. With multiple centers worldwide and a leadership team boasting over 150 years of combined experience, the company remains agile, transparent, and dedicated to elevating customer service through custom-branded environments and ongoing innovation.
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Average Hourly Rate
< $25/hr
Locations
Headquarters
111 W 2nd St Ste 5000 United States 14701
Jamestown, New York, United States 14701