**Who We Are** CognyX AI develops reliable AI solutions that teams can depend on. We prioritize achieving tangible results, effective communication, and high-quality engineering. **What We Do** - Development of AI chatbots for quick responses across web, WhatsApp, and chat applications - AI automation, robotic process automation (RPA), document handling, routing, and approval processes - AI agents that assist with planning, calling tools, and actions under supervision and human consent - Generative AI applications, retrieval-augmented generation (RAG), summarization, content creation, and analytics - Tailored machine learning, natural language processing, computer vision, forecasting, and recommendations **How We Work** - **Discover:** Identify the most valuable use cases through a short sprint - **Pilot:** Implement a targeted solution while measuring saved time and quality - **Ship:** Ensure a secure integration with your systems and workflows - **Improve:** Utilize telemetry, feedback, and weekly updates for continuous enhancement **Why Teams Choose Us** - Our team consists of experienced engineers with a product-oriented mindset and a focus on security - We provide grounded responses sourced from approved data with clear citations - Our integrations are seamless with platforms like Salesforce, Zendesk, HubSpot, Shopify, and custom APIs - We offer flexible deployment options, whether on your cloud or ours, with private settings by default - We maintain a transparent process with documented plans and visible metrics—no hidden complexities **Proof We Focus On:** - Time to first response, deflection rates, and cost per task - Model accuracy and drift, containment, customer satisfaction (CSAT), and net promoter score (NPS) - Adoption rates, speed to value, and maintenance requirements - Security and governance, including personally identifiable information (PII) redaction, role-based access, and audit logging - Secrets management, least privilege principles, and change control - Compliance with your policies **Typical Outcomes:** - Quicker responses for customers and staff - Reduced manual steps in critical processes - Improved decision-making facilitated by searchable and summarized knowledge **Call to Action** Are you ready to achieve your first quick win? Schedule a discovery call at www.cognyx.ai/contact-us.