Operational Audit, Operations & HR Consulting
Clarke was engaged by a communications firm to carry out an operational audit of its team, workflow, systems, processes, and overall business functionality. After completing the audit, Clarke was expected to produce a report detailing effective practices, identifying inefficiencies, and recommending solutions for implementation. The audit process spanned five weeks and was divided into four key phases: Clarke developed hiring and onboarding procedures, assisted in recruiting and hiring new personnel, created job descriptions and defined roles, and established necessary infrastructure, including an employee manual and Contractor Guide. Furthermore, Clarke collaborated with the company to implement platforms for HR & payroll and project management, trained staff on the new systems, and partnered with others to develop compensation and benefits packages. Clarke also drafted policy and procedure frameworks for the organization, aided partners in hiring all employees (currently numbering 10), and brought in higher-level external resources (such as a labor attorney and fractional COO). Among the positions Clarke helped fill were Managing Director & Associate Partner, Operations Manager, Communications Director, and two Account Executive roles. The outcomes were as follows: