Building an E-commerce Engine for a Storied Brand
By leveraging our unique acquisition and growth strategy, we developed a highly effective revenue-generating system that more than doubled Rockport’s top-line revenue within three years. Carbon created a comprehensive funnel strategy, utilizing various channels such as social media, search, programmatic advertising, and shopping to generate millions in additional revenue. Initially, we prioritized acquiring new customers at the lowest possible cost while fine-tuning Rockport's sales funnel to respond to changes in data privacy regulations. As traditional audience targeting methods became less effective, we introduced innovative approaches to sustain growth and efficiency. The COVID-19 pandemic created additional hurdles, significantly impacting in-store sales and Rockport’s wholesale operations. However, under Carbon’s guidance, the e-commerce division prospered, serving as a crucial support during this challenging period. When Rockport filed for bankruptcy in May 2023, its e-commerce segment remained a key point of interest for potential buyers. Throughout this challenging time, Carbon consistently delivered strong performance, prioritizing sustainable growth. In September 2023, Rockport was acquired by Authentic Brands Group as part of Marc Fisher Footwear, and Carbon continued to serve as Rockport’s primary e-commerce agency, fostering growth within the ABG framework.