**What Makes Us Unique** **We Care** We are committed to pushing limits and challenging traditional norms. Our focus on technological leadership and professional growth keeps us at the cutting edge of our industry. By cultivating a culture of ongoing learning and development, we empower our team members. **We Belong** We prioritize the human aspect in all our interactions. This involves respecting work-life balance, acknowledging individuals for more than just their roles or challenges, and ensuring everyone is treated with respect. **We Get the Job Done** We address challenges with an emphasis on straightforward solutions, making sure to avoid oversimplifying situations that call for a more nuanced approach. Our goal is to find and apply the simplest answers while maintaining integrity. **Quick Facts** - 17 years of experience - Tools and Technology: Microsoft Teams, Slack, RingCentral, Google Drive, OneDrive, Box, SharePoint, Okta, 1Password, Duo Security, Microsoft Azure **Frequently Asked Questions** **How do you usually collaborate with clients?** Our process begins with understanding your business beyond just your technology. Each engagement starts with a discovery phase where we assess your environment, identify gaps, and create a roadmap tailored to your objectives and budget. Once we understand your needs, we assign a dedicated Managed Services Advisor who becomes your main point of contact. They do more than just manage communications; they are well-acquainted with your business, your team, and your priorities. Daily support is coordinated through our help desk, supplemented by proactive monitoring, patching, and security management to prevent potential issues. For larger projects, such as office buildouts, cloud migrations, or security overhauls, we define the scope of work formally, outlining deliverables, timelines, and budgets to avoid any unexpected surprises. Our communication is clear and accessible. Clients can reach us via phone, email, or our ticketing portal, and we maintain transparency about our actions and their purposes.