Mira Showers - Best in class digital change
Our Collaboration At cab engine, we’re not of the opinion that a project is complete simply because it is launched. We discovered a like-minded collaborator in Mira. Since 2016, when we built the initial Umbraco platform and integrated it with products like ATG and SAP CRM, we've consistently partnered with Mira Showers to enhance their digital services. Through regular workshops and strategy sessions, we have developed a stream of innovative solutions tailored to meet specific customer and business needs, benefiting everyone involved. These initiatives have supported installers in finding work during the pandemic, enabled Mira to provide services through Salesforce alongside their products, helped users monitor their water consumption, and fostered loyalty among installers. The Development Over time, the Mira Showers platform has evolved to align with the changing needs and objectives of the business and its key personas. Since its launch, the platform has focused on continuous improvement with a customer-centered approach. With new tools that enable customers to easily identify issues with their showers, locate necessary parts, and aid installers in finding appropriate job opportunities, the Mira Showers platform stands out significantly from its industry competitors in terms of functionality for its users. Together, cab engine and Mira created the UX and UI for their latest app, allowing users to connect, control, and monitor the usage of their digital showers and baths from their mobile devices. User interviews with potential customers helped us identify the necessary features and touchpoints to design an experience that could transform users' daily routines permanently.