byVoice

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Overview

$10,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

10 - 49

Employees

2020

Year Founded

ABOUT BYVOICE

Streamline Your Business Communication Solutions

byVoice is a software development firm that focuses on creating B2B solutions like Cloud PBX, Cloud Unified Communications, Cloud Contact Centers, Conversation AI platforms, and AI-based self-service solutions. Our offerings include: * Telecom Software Development * Web Development * AI Development * DevOps Consulting * QA Services and Software Testing * IT Staff Augmentation * API Development With more than 18 years of experience in developing robust solutions from the ground up, our team is dedicated to providing high-quality solutions, emphasizing adaptability, performance, and quick time-to-market. byVoice is headquartered in Poland, with a core team of 20 in-house employees. An additional 70 specialists are located in various countries, including Cyprus, Georgia, and Lithuania, allowing them to promptly engage in your project. Reach out to us today to discover how we can support your business and enhance communication!

Tech Stack

LaravelAngularSymfonyNodeJSVueJSZend PHPPHPC#JavaScriptJavaPython

Languages Spoken

EnglishPolish

HIGHLIGHTS

$10,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

10 - 49

Employees

2020

Year Founded

Services

Focus

Industries

Clients

Services Provided+3 Services

17% Custom Web Application Development

10% QA & Software Testing

7% API Development & Integration

3% Robotic Process Automation (RPA)

5% IT Staff Augmentation

8% Custom AI Chatbot Development

5% AI-Powered Document Processing

3% AI Strategy & Roadmap Consulting

About the Team

OUR STORY

byVoice is a pioneering AI-first platform dedicated to transforming business communication by automating customer interactions through voice and chat agents across various digital channels. Tailored for industries ranging from e-commerce to telecommunications, byVoice enhances operational efficiency by simplifying support processes, increasing sales, and removing repetitive tasks while preserving quality and control. Its flexibility allows seamless integration with existing systems without forcing changes in workflows, earning trust from businesses that appreciate its adaptability. Key features include intelligent agent escalation, comprehensive reporting, and user-friendly controls enabling flow adjustments and agent retraining without developer assistance. By delivering natural, human-like conversations, byVoice elevates customer experience and ensures consistent service levels even during peak demand, making it a valuable partner in business growth and customer engagement.

Portfolio

Omnichannel Cloud Contact Center

Telecom provider

Our client is a leading company in the telecommunications industry, known for its strong market presence and a comprehensive array of customer services. They focus on providing communication solutions, including voice calls, video conferencing, and text messaging, specifically designed for small to medium-sized businesses. **Challenges They Encountered:** 1. A high volume of technical support requests from customers on a daily basis. 2. An absence of essential software in the Sales department for managing incoming and outgoing communications effectively. **Project Workflow:** 1. Evaluated the client's processes and gathered features for a cloud-based call center. 2. Developed the solution architecture while considering future enhancements and cloud PBX integration, and tested the solution internally as a product. 3. Collected feedback from hundreds of call center operators. 4. Identified and resolved system bottlenecks. 5. Introduced new features based on feedback received. 6. Launched the finalized solution as part of the client's product offerings. **Results:** As a provider of cloud-based contact center services, the company experienced significant growth within just seven months, raising the number of user organizations from 60 to 440—a remarkable growth rate of 7.3 times. Additionally, 76% of users rated the service a perfect 10 out of 10 and expressed willingness to recommend it, showing high levels of satisfaction and strong potential for ongoing growth. For more information, visit: https://www.byvoice.io/omnichannel-cloud-contact-center.

No-Code Voicebot and Chatbot Platform

Telecom provider

As a prominent global provider of Cloud PBX services, our client delivers high-quality phone solutions to businesses. Their extensive range of customer services has enabled them to secure a leading position in the market and establish themselves as a frontrunner in the telecommunications industry. **Challenges They Encountered:** 1. The current IVR system was missing essential features like speech synthesis, recognition, and CRM integration. 2. Integrations with new CRM systems were contingent on the company’s roadmap or required custom orders, leading to implementation times of up to six months. The customer was unable to implement custom integrations without programmer assistance. 3. Automated services for customer communication via text channels, such as SMS and instant messaging, were nonexistent. **Proposed Solution:** We created a comprehensive solution that integrates a voice robot with their existing standard IVR system. This platform encompasses: * New monetization opportunities * Automated processing * Human interaction capabilities * ChatGPT integration * Text-to-speech and speech recognition technologies, along with NLP/NLU * A web-based control panel, among other features. **Results:** 1. The integration shortened the launch time of the solution by 1.5 years compared to developing it from the ground up. 2. Revenue saw a substantial increase over two years, with a growth rate surpassing 300%. 3. The company successfully grew its market share by 16%. For more information, visit: https://www.byvoice.io/no-code-voicebot-chatbot-platform.

Cloud PBX Solution

Telecom provider

Our client is a prominent entity in the telecommunications sector, holding a strong market position and offering a diverse array of services to its customers. They deliver high-quality communication solutions—including text, audio, and video messaging—targeted at individual consumers and small to medium enterprises. **Challenges Encountered:** - The necessity for a distinctive technological solution to introduce unique PBX features in the market. - Reliance on suppliers' roadmaps when utilizing off-the-shelf carrier-class PBX solutions. - Absence of specialized software features to market. **Project Workflow:** 1. Evaluated the future system vision and current market trends. 2. Identified and ranked business functions and options. 3. Defined non-functional requirements for system enhancement and development. 4. Designed and created the system using the Scrum methodology, involving 15 developers and 5 quality assurance professionals. 5. Created scripts for manual, automated, and load testing. 6. Enhanced fault tolerance and continuity to achieve 99.999% uptime. 7. Ongoing maintenance and support for the solution. **Results:** - Customer acquisition surged by 500% (from 10,000 customers pre-implementation to 60,000 post-implementation). - Customer satisfaction score (CSAT) rose by 3.2% (from 96.8% before implementation to 99.998% afterward). - Churn rate decreased by 80% (from 5% per month prior to implementation to 1% afterward). For more information, visit: https://www.byvoice.io/cloud-pbx-solution

3 more projects

Projects & Clients

Project Size & Rate

Minimum Project Size

$10,000+

Average Hourly Rate

$50 - $99/hr

Pricing Snapshot

Min Project Size

$10,000+

Avg Hourly Rate

$50 - $99/hr

Cost Rating

N/A

What Clients Have Said

"byVoice delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

PROJECT BUDGETS

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Select a service

Custom Web Application Development

QA & Software Testing

API Development & Integration

Robotic Process Automation (RPA)

IT Staff Augmentation

Custom AI Chatbot Development

AI-Powered Document Processing

AI Strategy & Roadmap Consulting

Conversational AI & Voice Assistant Development

Managed IT Services

DevOps Engineering

Industry Recognitions

#2 PHP Development Companies

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#14 on Top Custom Software Development Companies

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#4 on Top Chatbot Development Companies

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Locations

Headquarters

10 Zamknięta

Krakow, Lesser Poland, Poland 30-554

+48124004063

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