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Business & Services Solutions

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Overview

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

50 - 249

Employees

2012

Year Founded

ABOUT BUSINESS & SERVICES SOLUTIONS

24/7 multilingual & multichannel contact center

Established in 2012, Business & Services Solutions is a premier multilingual and multichannel call center in Tunisia. As an outsourcing provider, we oversee the complete customer experience by offering a diverse array of customer care and support services across multiple channels and languages. Our services are available around the clock and include: - Customer Service - Technical Support & Help Desk - Sales Order Processing - Appointment Scheduling - Customer Retention ....
LANGUAGES SPOKEN
EnglishVietnamese
HIGHLIGHTS

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

50 - 249

Employees

2012

Year Founded

Services
Focus
Industries
Clients
Services Provided
100% Customer Support Outsourcing
60% Outbound Lead Generation
40% Appointment Setting Services

About the Team

OUR STORY
Clients appreciate Business & Services Solutions for their ability to identify problems and propose proactive solutions. This forward-thinking approach significantly enhances client operations, mitigating potential challenges and facilitating smooth workflows. The company is recognized for its well-structured yet adaptable project management style, consistently meeting deadlines and swiftly adjusting to changes. This reliability fosters client satisfaction and contributes to successful project results. However, some clients recommend improving internal reporting systems to yield greater insights and support strategic decisions, highlighting an opportunity for refinement. Business & Services Solutions is committed to innovation, developing tools such as AI-driven dashboards and sentiment analysis systems to boost operational efficiency and improve client service delivery. Clients have noted considerable rises in customer satisfaction scores and quicker response times, attributing these favorable results to the dedicated support provided by Business & Services Solutions. Their team takes ownership of projects and acts like stakeholders in their clients' success, demonstrating a commitment to outstanding results. For instance, in various sectors such as healthcare and technology, companies have engaged Business & Services Solutions to streamline their operations and enhance client interactions. They have effectively built specialized teams, such as cybersecurity liaisons and multilingual support agents, creating tailored systems that address unique needs. Clients have experienced measurable success in terms of faster response times and improved client satisfaction, thanks to the proactive, empathetic support from Business & Services Solutions. The overall communication was primarily conducted through virtual meetings and messaging applications, reflecting a strong commitment to partnership and client engagement.

Projects & Clients

Project Size & Rate
Minimum Project Size

$1,000+

Average Hourly Rate

< $25/hr

Locations

Headquarters

16 Rue Ibn Zohr

Tunis, Tunis, Tunisia
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