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Bungee (formerly Direct Answer)

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Overview

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

10 - 49

Employees

1991

Year Founded

ABOUT BUNGEE (FORMERLY DIRECT ANSWER)

Grow Business. Reduce Workload. Increase Revenue.

Welcome to Bungee (formerly Direct Answer), where we transform customer retention by creating a cohesive brand experience and offering personalized customer care. At Bungee, we understand that a brand encompasses more than just its logo—it's about the overall experience. We are your trusted ally in handling every interaction, making certain that your customers not only remain loyal but also become enthusiastic supporters of your brand.
LANGUAGES SPOKEN
English
HIGHLIGHTS

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

10 - 49

Employees

1991

Year Founded

Services
Focus
Industries
Clients
Services Provided
100% Customer Support Outsourcing
100% Sales Development Representative (SDR) Services

About the Team

OUR STORY
Bungee is a dedicated partner for brands and organizations seeking seamless growth and trusted customer engagement. Founded on logistics expertise and a service-driven ethos, we specialize in enhancing backend operations to reduce churn and elevate customer experiences across various sectors. Serving subscription, nonprofit, association, event, luxury, and scaling businesses, Bungee ensures every touchpoint—from merchandise to donor interactions—is executed with precision and care. Our in-house team, led by CEO Karen Cuppett and other key leaders, embodies commitment, character, and excellence. As a certified B Corp and Woman-Owned company, we pride ourselves on operating with purpose, equity, and transparency, delivering both meaningful values and measurable results for our partners.

Projects & Clients

Project Size & Rate
Minimum Project Size

$1,000+

Average Hourly Rate

< $25/hr

Locations

Headquarters

414 Smokey Hollow Rd

Capon Bridge, West Virginia, United States 26711
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