Bungee (formerly Direct Answer)
For Bungee (formerly Direct Answer)
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Overview
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10 - 49
Employees
1991
Year Founded
ABOUT BUNGEE (FORMERLY DIRECT ANSWER)
Grow Business. Reduce Workload. Increase Revenue.
Welcome to Bungee (formerly Direct Answer), where we transform customer retention by creating a cohesive brand experience and offering personalized customer care. At Bungee, we understand that a brand encompasses more than just its logo—it's about the overall experience. We are your trusted ally in handling every interaction, making certain that your customers not only remain loyal but also become enthusiastic supporters of your brand.
Languages Spoken
English
HIGHLIGHTS
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10 - 49
Employees
1991
Year Founded
Services
Focus
Industries
Clients
Services Provided
50% Customer Support Outsourcing
50% Sales Development Representative (SDR) Services
About the Team
OUR STORY
Bungee is a dedicated partner for brands and organizations seeking seamless growth and trusted customer engagement. Founded on logistics expertise and a service-driven ethos, we specialize in enhancing backend operations to reduce churn and elevate customer experiences across various sectors. Serving subscription, nonprofit, association, event, luxury, and scaling businesses, Bungee ensures every touchpoint—from merchandise to donor interactions—is executed with precision and care. Our in-house team, led by CEO Karen Cuppett and other key leaders, embodies commitment, character, and excellence. As a certified B Corp and Woman-Owned company, we pride ourselves on operating with purpose, equity, and transparency, delivering both meaningful values and measurable results for our partners.
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Average Hourly Rate
< $25/hr
Locations
Headquarters
414 Smokey Hollow Rd
Capon Bridge, West Virginia, United States 26711