BTRNSFRMD
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Overview
10 - 49
Employees
2020
Year Founded
ABOUT BTRNSFRMD
From Interactions to Outcomes
B-TRNSFRMD Consulting LLC revolutionizes the way mid-sized businesses in the healthcare, financial services, and retail sectors engage with their customers, addressing everything from the contact center to service desks, CRM systems, and all associated workflows. We focus on implementing and enhancing platforms that facilitate these interactions, such as Freshworks, Creatio, Microsoft, and NICE CXone, by utilizing our PATH TO OUTCOME™ methodology to transition organizations from disjointed technology investments to quantifiable customer results. We ensure a seamless journey from interactions to outcomes in every engagement with each client.
LANGUAGES SPOKEN
English
HIGHLIGHTS
10 - 49
Employees
2020
Year Founded
Services
Focus
Industries
Clients
Services Provided
45% Operational Process Consulting
45% Customer Experience (CX) Strategy
10% Change Management Consulting
About the Team
OUR STORY
Our Narrative
For 25 years, we have focused intensely on a single mission: assisting organizations in preventing customer loss due to inadequate experiences and obsolete processes. From strategy sessions at Oliver Wyman to implementation efforts at Cognizant—collaborating with Fortune 500 companies in sectors like healthcare, finance, and retail—I have observed the key differences between businesses that earn customer loyalty and those that lose it. This disparity typically stems from one persistent issue: a misalignment between technological investments and actual customer results.
