A Case Study Apartments of Melbourne
Key Achievements and Benefits: We successfully assembled a team of six, including a Concierge Service Manager, all of whom are skilled, experienced, and capable of self-management. By outsourcing to B&P, the client has effectively liberated their resources, leading to a notable increase in customer satisfaction scores and a reduction in customer concern backlogs, which in turn has improved sales and booking rates. Technical Features: B&P offers an excellent office environment situated in a secure building in the vibrant Makati CBD, akin to South Yarra in Manila. The facilities boast high-speed internet with multiple fail-safes, uninterrupted power supply, around-the-clock IT support, and various technical solutions like VoIP, CRM, and productivity tools, as well as business analysis and reporting services. Added Benefits: We focused on recruiting the right individuals for the roles, collaborating closely with B&P Recruitment to pinpoint the necessary skills and hiring criteria. AOM now has a personalized private office within our B&P headquarters, supported by a comprehensive human resources team, an IT backup team, and a commitment to operational excellence. To learn more, read our case study here: https://boothandpartners.com/case-studies/apartments-of-melbourne/