Blackhawk MSP

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Overview

$50 - $99/hr

Avg Hourly Rate

2 - 9

Employees

2019

Year Founded

ABOUT BLACKHAWK MSP

IT Support Services

We offer comprehensive IT support services for businesses, encompassing everything from helpdesk assistance and monitoring to servers, antivirus solutions, cybersecurity, and more.

LANGUAGES SPOKEN

English

HIGHLIGHTS

$50 - $99/hr

Avg Hourly Rate

2 - 9

Employees

2019

Year Founded

Services

Focus

Industries

Clients

Services Provided

60% Cybersecurity Assessments & Hardening

40% Cloud Infrastructure Setup (AWS / GCP / Azure)

100% IT Staff Augmentation

About the Team

OUR STORY

Blackhawk MSP delivers authentic IT support tailored for homes, small businesses, and MSP partners, addressing needs from cybersecurity to cloud services and everyday troubleshooting. Their skilled team manages technology including computers, networks, and email with a focus on clear communication and swift solutions. Services range from endpoint protection and backup recovery to website hosting and white-label MSP support. With expertise in Windows, Mac, and various business applications, they prioritize reducing downtime and enhancing security. Their team offers remote and onsite assistance, ensuring comprehensive IT management. Led by experienced professionals, Blackhawk MSP commits to simplifying technology, safeguarding systems, and providing reliable support, making tech challenges manageable for busy families and growing businesses alike.

Portfolio

CMMC Compliance for a Government Contractor

Vector Atomic

**Overview** A mid-sized government contractor sought assistance from Blackhawk MSP to achieve compliance with the Cybersecurity Maturity Model Certification (CMMC). This compliance is essential for retaining eligibility for Department of Defense (DoD) contracts, requiring a comprehensive security revamp in line with NIST 800-171 and CMMC Level 2 standards. **Challenge** The contractor operated on an outdated IT infrastructure with insufficient cybersecurity measures. Major concerns included: - Absence of documented security policies and procedures - Unsecured file sharing methods - Weak access controls and user authentication - Lack of centralized log management and incident response strategies - Absence of domain-level security standard enforcement **Our Solution** Blackhawk MSP implemented a phased strategy over a year to prepare the organization for CMMC compliance. Key initiatives involved: 1. **Assessment & Gap Analysis** - Conducted a comprehensive audit against CMMC Level 2 requirements, pinpointing deficiencies in physical, technical, and administrative controls. 2. **Network & Domain Security Enhancements** - Established a secured Windows Active Directory domain - Configured Group Policies to enforce password complexity, screen locks, USB restrictions, and audit logging - Segregated the network to protect Controlled Unclassified Information (CUI) - Implemented two-factor authentication (2FA) across all endpoints and for administrator access 3. **Policy & Procedure Development** - Created and enforced policies on access control, incident response, training, and change management - Developed data retention and backup strategies - Provided security awareness training for all personnel 4. **Vendor & Tool Coordination** - Deployed Security Information and Event Management (SIEM), endpoint detection, and vulnerability scanning tools - Collaborated with assessors and consultants to confirm progress **Outcome** The contractor successfully completed their third-party readiness assessment and is now ready for formal CMMC Level 2 certification. Key achievements include: - Comprehensive and enforced security policies - Strengthened IT infrastructure and endpoint security - Enhanced incident response capabilities

Emergency IT Lockout Recovery & Managed Support

Unknown

**Emergency IT Lockout Recovery & Managed Support Transition Client Overview** - **Industry:** Professional Services - **Client:** Mid-sized business that had been relying on in-house IT support - **Issue:** Servers and phone systems were critically locked out following the termination of IT staff **Identified Challenges:** - The previous IT employee was dismissed under contentious circumstances - All staff members were locked out of Windows servers - Access to the VoIP phone system was also cut off - Lack of documentation or transition assistance from the former IT team **Our Approach:** 1. **Emergency IT System Recovery** - Blackhawk MSP acted swiftly to evaluate the lockout situation - Successfully regained access to essential Windows servers using advanced recovery methods - Restored control over VoIP systems by circumventing disabled login credentials and reconfiguring administrative access 2. **Infrastructure Strengthening & Role Separation** - Conducted a thorough audit of all systems to identify backdoors and lingering access rights - Reset all administrative passwords and enforced new access control measures - Documented all recovery steps taken and secured all endpoints 3. **Continuous Managed IT Services** - Blackhawk MSP took over as the client’s official IT support provider - Implemented systems for monitoring, antivirus protection, and backups - Crafted a comprehensive IT management strategy to mitigate similar risks in the future **Results & Impact:** - Full restoration of access to servers and VoIP systems - Removed internal security threats posed by former employees - Built a reliable partnership with proactive IT support - Enhanced IT visibility, accountability, and stability for future operations

Projects & Clients

Project Size & Rate

Average Hourly Rate

$50 - $99/hr

Pricing Snapshot

Min Project Size

N/A

Avg Hourly Rate

$50 - $99/hr

Cost Rating

N/A

What Clients Have Said

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"Blackhawk MSP delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

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Cybersecurity Assessments & Hardening

Cloud Infrastructure Setup (AWS / GCP / Azure)

IT Staff Augmentation

Locations

Headquarters

2824 Bollinger Canyon Road

San Ramon, California, United States 94583

+19252184000

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