Bespoken AI

Bespoken aids teams in testing, monitoring, and optimizing AI for voice, chat, and contact centers automatically and at scale. We enable businesses to provide exceptional customer experiences across IVRs, chatbots, and LLM-based systems by automating processes that were previously manual and time-intensive. Our platform includes: ✅ Comprehensive regression testing to guarantee consistent performance ✅ AI-driven exploratory testing that requires no setup ✅ Load testing to replicate actual call volumes ✅ Real-time monitoring to identify problems before users experience them ✅ Benchmarking for ASR, transcription, sentiment analysis, and more Bespoken integrates seamlessly with your CI/CD pipelines and is compatible with major platforms such as Amazon Connect, Google Dialogflow, Twilio, and Genesys, requiring minimal configuration. Why choose Bespoken? Decrease QA time by as much as 80% Enhance test coverage across voice and chat channels Gain insights into system and agent performance within your contact center Boost customer satisfaction through early issue detection Whether for agile teams or large-scale contact centers, Bespoken acts as the invisible engine that guarantees your conversational AI operates flawlessly every time.